Anggita Citanegara Lubis

Team Leader for projects executed by the IRSP in the road safety area. This is volunteer work.

• Developed and initiated projects, managed costs and monitored performance
• Manage project remotely and deliver expected result with average 95% satisfaction level
• Lead team of 10-20 professionals and consultant team
• Organize online and offline events
• Build and maintain good relation with related parties
• Met project deadlines without sacrificing build quality or workplace safety
• Planned, designed and scheduled phases for large projects
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
• Identified plans and resources required to meet project goals and objectives
• Maintained clear communication with precise technical writing to document and inform critical processes
• Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary
• Drove team success through shared vision and recognition of quality performance
• Modified and directed project plans to meet organizational needs
• Accelerated progress by continually reviewing performance, budgets and project timelines
• Use project management tools (Asana, Trello, Ms. Project, Google Drive, Slack, etc)

PT Mahdina Safira Waddah has several area of businesses:

• 1) 2014 – present : MF Consulting – Consulting company with services in HR Culture Design and Development, Capacity Building, Management Review, Organization Transformation and Sustainability
• 2) 2014 – present : Mahdina Safira Tour& Travel
• 3) 2019 – present : Mahdani Coffee – F&B establishment
• 4) 2008 – present : Mahdina Forum – Non-profit organization with mission of providing practical education for character and capabilities growth for youth

Team leader for an International Customer Support Team for EdTech company providing online education platform in India, Indonesia, Philippines, Vietnam, Malaysia, Middle-East region.

• Lead Customer Support team remotely
• Carried out day-to-day duties accurately and efficiently
• Manage average of 100 calls, 80 chats and 40 emails per day
• Used Microsoft Word and other software tools to create documents and other communications.
• Onboarded new staffs by conducting orientation and technical training.
• Used coordination and planning skills to achieve results according to schedule.
• Identified issues, analyzed information and provided solutions to problems.
• Worked with VIP customers to understand needs and provide excellent service.
• Maintained energy and enthusiasm of CS team in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Collaborated with team members to achieve target results.
• Conducted weekly product knowledge webinar to new customer
• Lead product demo session to client (institution)

• Provide consulting as part of Business Risk Service Division
• Conducted over 20 projects of Internal Audit, Contract Review, Capacity Building and Fixed Asset Register for International clients per year
• Developed and updated tracking spreadsheets for process monitoring and reporting
• Collected, arranged and input information into database system
• Generated reports detailing findings and recommendations
• Developed effective improvement plans in alignment with goals and specifications
• Created and developed detailed work plans to meet project priorities and deadlines
• Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs
• Managed multiple deadlines across several projects to meet dynamic needs of multiple clients
• Optimized customer experience by delivering superior services and effectively troubleshooting issues

• Conduct Client on boarding process
• Maintain achievement of 20% above monthly target
• Execute Forex trading
• Conduct product presentation and technical training
• Retention rate of 80%
• Execute recruitment interviews and trainings

• Manage and organize director daily schedule
• Manage all internal and external publication
• Organize internal and external events
• Present product ideas and annual operation proposal to Board of Commissioner
• Part of Director Office Think-tank team