Angguna putriahari

Promoted as a Venue manager from Restaurant Manager at Shun Omakase Counter within 3 months due to performance and leadership

• Manage daily operations, guest experience and staff scheduling from all departement
• Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
• Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
• Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
• Lead the full restaurant renovation project, coordinating with shareholders, hotel management, interior designers, contractors, and kitchen suppliers.
• Develop PR packages, reopening strategies, and exclusive merchandise box concepts.
• Prepare SOPs for service, guest handling, and workflow improvements.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Oversaw training, scheduling, and performance of front-of-house staff
• Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Cross-checked customer applications and validated marketing submissions.
• Managed monthly reports and data entry for incoming and return documents

• Implemented training programs to enhance telemarketing skills, leading to increased productivity within the team.
• Developed strong product knowledge, ensuring accurate representation during client interactions.
• Introduced performance incentives to motivate the team, resulting in heightened enthusiasm and drive among telemarketers.
• Utilized CRM software effectively to maintain organized records of prospect information and interaction history.
• Managed a team of telemarketers and provided coaching for improved performance and results.
• Increased sales leads by initiating and maintaining productive calls with prospective clients.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.

• Cashier at Alfamart
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.