Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angie Gabrielle Rodriguez

Idaho Falls

Summary

Business professional with strong background in business operations and administrative support. Proven ability to manage office tasks and facilitate smooth operations. Known for reliability, adaptability, and collaborative teamwork.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Support

American Pump and Drilling
07.2025 - 08.2025
  • Increased client satisfaction by providing high-quality administrative support to the Managing Partner.
  • Provided administrative support to the engineering team, ensuring smooth operations and project success.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Lead Customer Service Representative

Miami Parking Authority
03.2023 - 05.2025
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained staff on operating procedures and company services.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Created and reviewed invoices to confirm accuracy.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.

Area Sales Leader

The Revenue Optimization Companies
06.2022 - 02.2023
  • Designed custom solutions for clients, utilizing product knowledge and industry expertise to address unique challenges and deliver positive results.
  • Negotiated favorable contract terms with clients, balancing their needs with company objectives to secure mutually beneficial agreements.
  • Achieved sales targets through effective territory management and prioritization of high-potential accounts.
  • Facilitated timely resolutions of customer issues by liaising effectively between various departments.
  • Identified new business opportunities by analyzing market data and conducting comprehensive competitor analysis.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Led sales region to increase sales and boost team morale.
  • Performed cash, card, and check transactions to complete customer purchases.

Administrative Assistant

Rollingshield
04.2022 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Sales Associate

Ross Stores
11.2020 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL

High School Diploma -

Cypress Bay High School
Weston, FL

Technical Certification - Business Specialist

Broward College
Fort Lauderdale, FL
08-2021

Skills

  • Administrative support expertise
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Payment processing
  • Paperwork processing
  • Team development
  • Multi-line phone talent
  • Account updating
  • Multitasking and organization
  • Organizational skills

Certification

Business Specialist - General Business

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Support

American Pump and Drilling
07.2025 - 08.2025

Lead Customer Service Representative

Miami Parking Authority
03.2023 - 05.2025

Area Sales Leader

The Revenue Optimization Companies
06.2022 - 02.2023

Administrative Assistant

Rollingshield
04.2022 - 05.2022

Sales Associate

Ross Stores
11.2020 - 04.2022

Associate of Arts - Business Administration

Miami Dade College

High School Diploma -

Cypress Bay High School

Technical Certification - Business Specialist

Broward College

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Angie Gabrielle Rodriguez