Ani Tri Windarti

- Overseeing the day-to-day operations of multiple departments within the hotel, ensuring smooth running, guest satisfaction, and achieving financial goals by coordinating with various teams, managing staff, and implementing operational strategies under the guidance of the General Manager

Plataran Ubud:

- Overseeing the day-to-day operations of Food & Beverage department, managing MICE and groups flow, collaborating with sales team. Ensure the guest satisfaction

Plataran Canggu

- Overseeing the day-to-day operations of multiple departments within the hotel, ensuring smooth running, guest satisfaction, and achieving financial goals by coordinating with various teams, managing staff, and implementing operational strategies. Acting as General Manager role position.

- Managing F&B team for Banquet operations, from set up preparation, set up on the day. Ensuring the events running well

- Understand client needs and objectives to develop customized event plans.

- Maintain strong relationships with clients throughout the event planning process until the day of the event.

- Conduct site inspections with potential clients, showcasing the hotel's event spaces and capabilities.

- Responsible for overseeing all aspects of events held within a hotel, including managing client relations, coordinating logistics, vendor management, and ensuring seamless execution of conferences, meetings, and other functions, while maintaining high standards of service and maximizing profitability for the hotel.

- Conduct site inspections with potential clients, showcasing the hotel's event spaces and capabilities.

- Understand client needs and objectives to develop customized event plans

- Maintain strong relationships with clients throughout the event planning process and post-event follow-up.

- Responsible for generating revenue by selling wedding packages at a venue, primarily by actively soliciting new clients, managing relationships with potential couples, customizing event details, and collaborating with internal teams to ensure seamless execution of wedding events, all while meeting sales targets and maintaining a high level of customer satisfaction

- Started as Assistant Manager Group & Events Services, responsible for overseeing all aspects of events held within a hotel, including managing client relations, coordinating logistics, vendor management, and ensuring seamless execution of conferences, meetings, and other functions, while maintaining high standards of service and maximizing profitability for the hotel.

- Conduct site inspections with potential clients, showcasing the hotel's event spaces and capabilities

- Maintain strong relationships with clients throughout the event planning process and post-event follow-up.

After fulfilling one year service, I was elevated to the position of Sales Manager Group & Events.

- Responsible for generating revenue by selling event spaces and accommodations to corporate clients for Meetings, Incentives, Conferences, and Exhibitions (MICE) events, which includes developing sales strategies, identifying potential clients, negotiating contracts, and managing relationships to ensure successful event execution and customer satisfaction

- Responsible for generating revenue by selling event spaces and accommodations to corporate clients for Meetings, Incentives, Conferences, and Exhibitions (MICE) events, identifying potential clients, negotiating contracts, and managing relationships to ensure successful event execution and customer satisfaction

- Responsible for generating revenue by selling event spaces and accommodations to corporate clients for MICE and Wedding events, which includes identifying potential clients, negotiating contracts, and managing relationships to ensure successful event execution and customer satisfaction

Started as Guest Service Agent from 2007 - 2008

- Responsible for welcoming guests and checking their details, assigning rooms and suites, providing keys to guests, processing credit card transactions, assisting with guest requests and complaints, preparing room bills and checking guests out.

Following one year of service and three months of cross-training in the banqueting and conference department was promoted to events coordinator.

- Responsible for departmental administration, assisting in key in booking into system, distributing BEO, vendor coordination and handling small scale events

On 2010 was promoted into Events Executive with responsible for

- Generating revenue by selling event spaces and accommodations to corporate clients for MICE and Wedding events, which includes identifying potential clients, negotiating contracts, and managing relationships to ensure successful event execution and customer satisfaction

Started off with Guest Relations Officer with responsible for

- Greeting guests: Welcoming guests and making them feel welcome

- Managing complaints: Addressing guest inquiries, complaints, and requests

- Providing information: Offering information about services, amenities, and local attractions

- Promoting services: Promoting the hotel's services and facilities

- Handling reservations: Assisting with reservations and travel arrangements

- Coordinating with other departments: Working with other departments to meet guest needs

- Monitoring guest satisfaction: Monitoring guest satisfaction and addressing issues proactively

- Ensuring guest safety: Ensuring the safety of guests, including those with special needs

- Following one year of service, elevated into Guest Service Agent responsible for greeting guests at a hotel, managing the check-in and check-out process, assigning rooms, issuing keys, handling guest requests, collecting payments, and ensuring a positive customer experience by providing information about hotel amenities and services, all while adhering to established hotel policies and standards.

- Providing administrative support to the sales and marketing teams, including tasks like managing calendars, coordinating meetings, creating marketing materials, updating customer databases, and assisting with event planning, all while ensuring smooth day-to-day operations within the sales and marketing department.