Anik Septafiningrum
Surabaya
Summary
A dynamic Customer Service Officer with a proven track record at PT Bank Mega, Tbk., specializing in complaint resolution and banking operations support. Excelled in enhancing customer satisfaction through effective communication and Python and SQL-based CRM system proficiency. Demonstrated leadership by training staff and optimizing support strategies, significantly improving service quality.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
PT Bank Mega, Tbk.
08.2017 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
3-year Diploma - Accounting
STIE Perbanas Surabaya
Surabaya02.2015
Skills
- Charge reconciliation
- Quality assurance monitoring
- Call center experience
- Upselling
- Complaint resolution
- Spreadsheets
- System implementation
- Banking operations support
- Phyton and SQL-based CRM system proficiency
- Recordkeeping strengths
- Proofreading
- Grammar
Languages
English
Upper intermediate (B2)
Indonesian
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
PT Bank Mega, Tbk.
08.2017 - Current
3-year Diploma - Accounting
STIE Perbanas Surabaya
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