Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Anisa

Anisa

Bank
Jakarta

Summary

Dynamic professional with extensive experience at PT Bank Tabungan Negara (persero) Tbk, excelling in customer acquisition and business transformation. Proven track record in strategic planning and problem-solving, enhancing customer satisfaction through personalized solutions. Adept at fostering teamwork and collaboration, driving significant growth initiatives, and streamlining processes for improved efficiency.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Value Added Service for Private Banking

PT Bank Tabungan Negara (persero) Tbk
07.2024 - Current
  • Create Customer Value Proposition, Brand Promising, Benefti & Privileges
  • Contributed to the development of private banking policies and procedures, ensuring best practices in client service and risk management.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.

Customer Acquisition for Priority Banking

PT Bank Tabungan Negara (persero) Tbk
01.2021 - 06.2024
  • Launched joint promotional campaigns, driving higher customer acquisition rates between both organizations.
  • Implemented targeted outreach campaigns, leading to increased customer acquisition and long-term relationships.
  • Conducted thorough market research to identify new opportunities for customer acquisition and growth initiatives.

Business Transformation Analyst

PT Bank Tabungan Negara (persero) Tbk
11.2018 - 12.2020
  • Conducted root cause analyses for identified issues within existing operations, leading to targeted initiatives that addressed underlying problems effectively.
  • Guided teams through change management strategies, ensuring smooth transitions during organizational restructuring periods.

Sales Coordinator

PT Bank Tabungan Negara (persero) Tbk
08.2017 - 10.2018
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

ODP

PT Bank Tabungan Negara (persero) Tbk
07.2017 - 11.2017

Education

Bachelor of Science - Materials Science

Institut Teknologi Bandung
Bandung
08.2013 - 07.2017

Skills

Data collection

Portfolio management

Cost estimation

Teamwork and collaboration

Computer skills

Partnership

Team management

Problem-solving

Flexible and adaptable

Strategic planning

Decision-making

Time management

Certification

Associate Wealth Manager

Timeline

Value Added Service for Private Banking

PT Bank Tabungan Negara (persero) Tbk
07.2024 - Current

Associate Wealth Manager

12-2022

Customer Acquisition for Priority Banking

PT Bank Tabungan Negara (persero) Tbk
01.2021 - 06.2024

Business Transformation Analyst

PT Bank Tabungan Negara (persero) Tbk
11.2018 - 12.2020

Sales Coordinator

PT Bank Tabungan Negara (persero) Tbk
08.2017 - 10.2018

ODP

PT Bank Tabungan Negara (persero) Tbk
07.2017 - 11.2017

Bachelor of Science - Materials Science

Institut Teknologi Bandung
08.2013 - 07.2017

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