Anita Listia
Karawang
Summary
.
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
customer service representative (verifikasi data nasabah)
PT. Amar Bank Indonesia
01.2020 - 01.2023
- Verified customer data accuracy and completeness to ensure compliance with company policies.
- Assisted customers in resolving inquiries and issues effectively through various communication channels.
- Documented customer interactions and transactions in internal systems to maintain accurate records.
- Collaborated with team members to improve service delivery and streamline verification processes.
customer service representative (live chat)
PT. Jingdong Indonesia Pertama
04.2018 - 04.2019
- Delivered exceptional customer support through live chat, resolving queries and enhancing customer satisfaction.
- Collaborated with team members to streamline processes, ensuring efficient handling of customer interactions.
- Demonstrated strong product knowledge, assisting customers in making informed purchasing decisions during live chats.
- Managed multiple chat sessions simultaneously, maintaining professionalism and clarity in communication.
customer service representative
PT. Berrybenka
09.2017 - 03.2018
- Assisted customers with inquiries and resolved issues through effective communication.
- Maintained accurate records of customer interactions and transactions for future reference.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Processed customer orders and returns efficiently, ensuring all requests were handled promptly.
customer service representative
PT. Bank Rakyat Indonesia
08.2014 - 07.2017
- Assisted customers in resolving inquiries and issues through effective communication.
- Handled escalated customer complaints with professionalism, resulting in improved customer relations.
- Recorded customer interactions accurately in the system to maintain thorough records.
Education
SDN Dewisari II
01.1996 - 01.2002
undefined
Mts Alhuriyyah
01.2002 - 01.2005
undefined
SMAN 1 Rengasdengklok
01.2005 - 01.2008
undefined
STKIP Siliwangi Bandung
01.2009 - 01.2013
Certification
- As the Best Credit Card Section Agent at BRI Contact Center for the period April - June 2016
- As the Best Credit Card Section Agent at BRI Contact Center for the period of July - September 2016
Timeline
customer service representative (verifikasi data nasabah)
PT. Amar Bank Indonesia
01.2020 - 01.2023
customer service representative (live chat)
PT. Jingdong Indonesia Pertama
04.2018 - 04.2019
customer service representative
PT. Berrybenka
09.2017 - 03.2018
customer service representative
PT. Bank Rakyat Indonesia
08.2014 - 07.2017
undefined
STKIP Siliwangi Bandung
01.2009 - 01.2013
undefined
SMAN 1 Rengasdengklok
01.2005 - 01.2008
undefined
Mts Alhuriyyah
01.2002 - 01.2005
SDN Dewisari II
01.1996 - 01.2002