Anita Listia
Karawang
Summary
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Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
customer service representative (verifikasi data nasabah)
PT. Amar Bank Indonesia
2020.01 - 2023.01
- Verified customer data accuracy and completeness to ensure compliance with company policies.
- Assisted customers in resolving inquiries and issues effectively through various communication channels.
- Documented customer interactions and transactions in internal systems to maintain accurate records.
- Collaborated with team members to improve service delivery and streamline verification processes.
customer service representative (live chat)
PT. Jingdong Indonesia Pertama
2018.04 - 2019.04
- Delivered exceptional customer support through live chat, resolving queries and enhancing customer satisfaction.
- Collaborated with team members to streamline processes, ensuring efficient handling of customer interactions.
- Demonstrated strong product knowledge, assisting customers in making informed purchasing decisions during live chats.
- Managed multiple chat sessions simultaneously, maintaining professionalism and clarity in communication.
customer service representative
PT. Berrybenka
2017.09 - 2018.03
- Assisted customers with inquiries and resolved issues through effective communication.
- Maintained accurate records of customer interactions and transactions for future reference.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Processed customer orders and returns efficiently, ensuring all requests were handled promptly.
customer service representative
PT. Bank Rakyat Indonesia
2014.08 - 2017.07
- Assisted customers in resolving inquiries and issues through effective communication.
- Handled escalated customer complaints with professionalism, resulting in improved customer relations.
- Recorded customer interactions accurately in the system to maintain thorough records.
Education
SDN Dewisari II
1996.01 - 2002.01
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Mts Alhuriyyah
2002.01 - 2005.01
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SMAN 1 Rengasdengklok
2005.01 - 2008.01
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STKIP Siliwangi Bandung
2009.01 - 2013.01
Certification
- As the Best Credit Card Section Agent at BRI Contact Center for the period April - June 2016
- As the Best Credit Card Section Agent at BRI Contact Center for the period of July - September 2016
Timeline
customer service representative (verifikasi data nasabah)
PT. Amar Bank Indonesia
2020.01 - 2023.01
customer service representative (live chat)
PT. Jingdong Indonesia Pertama
2018.04 - 2019.04
customer service representative
PT. Berrybenka
2017.09 - 2018.03
customer service representative
PT. Bank Rakyat Indonesia
2014.08 - 2017.07
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STKIP Siliwangi Bandung
2009.01 - 2013.01
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SMAN 1 Rengasdengklok
2005.01 - 2008.01
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Mts Alhuriyyah
2002.01 - 2005.01
SDN Dewisari II
1996.01 - 2002.01