Anjelica Tiai
BRISBANE
Summary
Organised and detail-oriented professional with experience in administrative support, compliance, and customer service. Skilled in risk assessment, policy review, and accurate record-keeping. Strong communicator with the ability to manage multiple tasks, meet deadlines, and deliver efficient, high-quality service.
Overview
4
4
years of professional experience
Work History
NDIS Disability Support Worker
Grassroots Disability Services
06.2025 - Current
- Facilitated development of independent living skills and routines for clients, enhancing their autonomy.
- Delivered client-centered support services to a diverse caseload, ensuring positive experiences and outcomes
- Maintained accurate case notes, reports, and documentation in line with compliance and privacy requirements
- Served as primary point of contact for clients and stakeholders, resolving enquiries and issues to improve client satisfaction.
- Coordinated internal and external services to ensure timely service delivery and effective case progression.
- Managed competing priorities and schedules, ensuring deadlines and service standards were consistently met
- Applied strong interpersonal skills to de-escalate challenging situations and build trust with vulnerable clients
- Collaborated with other professionals to develop treatment plans for clients.
Early Childhood Educator
Kidz Magic
Brisbane
10.2022 - 06.2025
- Designed weekly structured programs tailored to individual needs and learning goals, enhancing children's engagement and progress
- Completed monthly observations and assessments, tracking progress and recording outcomes
- Provided high-quality customer service to families by addressing enquiries and delivering regular updates on child development
- Facilitated communication among families, staff, and stakeholders to ensure effective service delivery and support for children's needs
- Maintained accurate records including attendance, incident reports, and compliance documentation
- Reviewed and applied organisational policies and procedures to ensure compliance
- Conducted compliance checks and reviewed staff quizzes to ensure understanding of requirements
- Performed workplace hazard identification and risk assessments
- Prepared daily reports documenting progress, activities, and behaviours
- Supported administrative functions including data entry, file management, and reporting
- Managed multiple responsibilities while maintaining attention to detail and meeting deadlines
Volunteer Event Organiser
Toe sasa'a le fafao Organisation
Ipswich
06.2024 - 06.2024
- Organised planning and coordination of schedules and resources for the Queensland Samoan independence day celebration in June 2024.
- Conducting risk assessments to identify potential hazards and ensure safety compliance
- Detail-oriented in maintaining accurate records of planning processes and communications
- Efficient in managing multiple tasks and deadlines to ensure the event ran smoothly
- Prioritising tasks and developing structured plans for maximum impact
Covid-19 Tester
Coles, Parkinson
Brisbane, Australia
11.2021 - 03.2022
- ollected samples and accurately recorded patient and staff details in systems
- Processed and maintained large volumes of records, ensuring information was correct and up to date
- Verified details and checked individuals in, maintaining accurate compliance records
- Entered and updated data with strong attention to detail and accuracy
- Checked data for errors and fixed issues to ensure data quality
- Managed records and documentation in line with procedures and requirements
- Maintained logs for reporting, including testing and staff activity
- Handled sensitive information following privacy and confidentiality standards
- Followed set processes and guidelines to ensure compliance
- Communicated with staff to confirm details and resolve issues
- Worked efficiently in fast-paced environments with high workloads and deadlines
Education
Diploma in Early Childhood - Early Childhood Care and Education
Queensland International Institute
Brisbane, QLD07-2020
High School Diploma -
Glenala State High School
Inala, QLD11-2018
Certificate II in Information, Digital Media And Technology - Information Technology
Glenala
Brisbane, QLD10-2018
Skills
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Project management
- Time management
- Organised
- Reliable
- Proactive
- Collaborative
- Team collaboration
Referees
Georgina
Support Worker
+61456707056
Nava Jaber
Grassroots Disability Services Director
+61 401 534 039
Sina Sua
Early childhood educator/ Workplace safety advisor
045 160 5654
Timeline
NDIS Disability Support Worker
Grassroots Disability Services
06.2025 - Current
Volunteer Event Organiser
Toe sasa'a le fafao Organisation
06.2024 - 06.2024
Early Childhood Educator
Kidz Magic
10.2022 - 06.2025
Covid-19 Tester
Coles, Parkinson
11.2021 - 03.2022
Diploma in Early Childhood - Early Childhood Care and Education
Queensland International Institute
High School Diploma -
Glenala State High School
Certificate II in Information, Digital Media And Technology - Information Technology
Glenala