Anna Gomez
Shelley
Summary
Seasoned Senior Account Specialist with broad experience in financial account management, customer relations and team leadership. Strengths lie in strategic planning, problem-solving and fostering client relationships to ensure satisfaction and retention. Past roles have consistently demonstrated positive impacts on business growth through effective account management and team collaboration.
Overview
10
10
years of professional experience
3
3
Years as Sr account specialist as a supervisor assistant
Work History
Sr account specialist
Breadfinancial
Couer d alene
02.2022 - Current
- Managed client accounts to ensure timely and accurate service delivery.
- Developed strong relationships with clients to understand their needs and preferences.
- Coordinated communication between clients and internal teams for project updates.
Collection Customer Service Representative
Breadfinancial
Couer d alene
09.2015 - 09.2022
- Managed customer inquiries regarding payment arrangements and account balances.
- Facilitated payment processing through various electronic systems and platforms.
- Resolved customer disputes by investigating account histories and transactions.
Education
Mid Plans Community College
North Platte, NESkills
- Account management
- Client relationship building
- Project coordination
Timeline
Sr account specialist
Breadfinancial
02.2022 - Current
Collection Customer Service Representative
Breadfinancial
09.2015 - 09.2022
Mid Plans Community College
Accomplishments
Top 10% in collection held for 3 years.
Worked as a mentor for 1 year
Received 6 trophy for going above and beyond, by staying in company guide lines as well as satfaction rating with customer's