Anne Lui
Mountain Home,ID
Summary
Resourceful and dedicated with excellent analytical skills and a demonstrated commitment to providing great work and results. Bringing forth a motivated attitude and a variety of powerful skills. Excellent time management skills combined with a superior knowledge of the customer service industry. Committed to utilizing these skills to further the mission of a company. Successful Copywriter with experience years of converting casual browsers into loyal customers. Proponent of SEO keyword integration to optimize online click rates. Dedicated to broadening companies' customer bases by enhancing public appeal through clever advertising copy. Ready to take on varied and diverse writing projects. Equally skilled at delivering technical whitepapers and promotional ad copy. Known for fulfilling duties typically assigned to several writers and editors. Keen to take ownership of brand identity initiatives and customer outreach efforts.
Overview
8
8
years of professional experience
Work History
Marketing Copywriter
Eeva Medical Aesthetic Clinic
06.2023 - 06.2024
- Wrote social media outreach posts on both informational and promotional topics.
- Formatted copy to align with project-specific guidelines.
- Selected high-quality photos and videos to complement written copy.
- Conducted research to identify audience demographics, incorporating collected data into future copy.
- Edited content produced by senior executives, modifying text to conform to company-wide branding standards and publication guidelines.
- Selected high-quality photos and videos to complement written copy.
- Developed short and long-term media outreach strategies in collaboration with cross-functional teams.
- Reviewed and edited final copy for accuracy and to correct grammar errors.
Supervisor
LeTao Australia
05.2023 - 06.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Supervisor
The Pancake Parlour
04.2022 - 12.2022
- My responsibilities as a supervisor were to actively oversee and help the different parts of the restaurant (Kitchen, Bar, Coffee)
- On top of that, I was in charge of maintaining high standards of customer service in the restaurant while also settling any customer disputes in a professional and pleasant manner
- Other responsibilities include opening and closing the restaurant with efficiency, organising schedules for other staff as well as calculating and handling the sales of the day
Waitress and Hostess
Hai Di Lao, Singapore
11.2021 - 02.2022
- My responsibilities as a hostess were to uphold high standards of customer service while seating customers according to restaurant availability
- My responsibilities as a waitress included bringing forth excellent customer service skills to every customer with no exception to VIP customers, maintaining up-to-date knowledge of all menu items and promotions
Bubble Tea Barista
KOI Thé Singapore
09.2020 - 02.2022
- My responsibilities as a Barista included handling beverages with sanitation and safety in mind
- This included preparing ingredients, making beverages and assisting with cafe opening and closing operations
Marketing Sales Advisor
Outshinerz Marketing, Singapore
12.2020 - 03.2021
- My responsibilities as a marketing advisor were to establish sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Other responsibilities include helping to increase customer return rates by providing excellent customer service
Banquet Waitress
Shangrilla Hotels and Resorts, Singapore
11.2016 - 03.2017
- My responsibilities as a banquet waitress include handling and serving food with sanitation and safety in mind
- Other responsibilities include bringing forth excellent customer service skills and a commitment to customer satisfaction
Education
Foundation Studies -
Trinity College, University of Melbourne
General Cambridge Examination Advanced Level Certificate - Distinctions in Literature
Catholic Junior College, Singapore
General Cambridge Examination Ordinary Certificate - Distinctions in all subjects
Methodist Girls' School, Singapore
Bachelor of Arts - Linguistics and Applied Linguistics
University of Melbourne
06-2024
Skills
- Editorial planning
- APA style
- Inbound marketing
- SEO
- Editing and proofreading
- Speech recognition
- Academic writing
- Programming languages
- Machine learning
- Internet-based research
- Program design
- Interviewing techniques
Timeline
Marketing Copywriter
Eeva Medical Aesthetic Clinic
06.2023 - 06.2024
Supervisor
LeTao Australia
05.2023 - 06.2024
Supervisor
The Pancake Parlour
04.2022 - 12.2022
Waitress and Hostess
Hai Di Lao, Singapore
11.2021 - 02.2022
Marketing Sales Advisor
Outshinerz Marketing, Singapore
12.2020 - 03.2021
Bubble Tea Barista
KOI Thé Singapore
09.2020 - 02.2022
Banquet Waitress
Shangrilla Hotels and Resorts, Singapore
11.2016 - 03.2017
General Cambridge Examination Advanced Level Certificate - Distinctions in Literature
Catholic Junior College, Singapore
General Cambridge Examination Ordinary Certificate - Distinctions in all subjects
Methodist Girls' School, Singapore
Foundation Studies -
Trinity College, University of Melbourne
Bachelor of Arts - Linguistics and Applied Linguistics
University of Melbourne
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