Annette Mullen
Twin Falls
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new policies and procedures.
Overview
17
17
years of professional experience
2012
2012
years of post-secondary education
Work History
On-Site Service Specialist
WW Grainger
Twin Falls
06.2023 - Current
- Managed on-site inventory for efficient stock levels and organization.
- Collaborated with team members to resolve customer service inquiries promptly.
- Conducted regular equipment maintenance to ensure optimal performance and safety.
- Assisted in training new staff on company policies and operational procedures.
- Implemented best practices for workplace safety and compliance standards.
- Coordinated logistics for timely delivery of products to customer locations.
- Maintained accurate records of service requests and completed tasks efficiently.
- Communicated effectively with clients to address service needs and feedback.
- Resolved customer complaints promptly and professionally.
- Responded promptly to emergency requests for service assistance.
- Followed up with customers post-service call to ensure satisfaction with results.
- Assisted with the setup of new systems according to company standards.
- Collaborated effectively with colleagues when resolving complex customer issues.
- Demonstrated product use to clients in order to maximize efficiency.
- Ensured that all work areas were clean, safe, organized and free from debris.
- Identified potential opportunities for sales growth through targeted marketing efforts.
- Adhered to established safety protocols during all service calls.
- Maintained up-to-date knowledge of industry standards and best practices.
- Cultivated strong relationships with customers through superior service delivery.
Correctional Sergeant
Idaho Department Of Corrections
Kuna
09.2008 - 01.2012
- Supervised daily operations within correctional facilities, ensuring safety and security protocols.
- Managed inmate behavior through conflict resolution and de-escalation techniques.
- Conducted regular inspections of facilities to maintain compliance with regulations.
- Trained new correctional staff on policies, procedures, and emergency protocols.
- Coordinated with law enforcement for inmate transport and court appearances.
- Documented incidents and maintained accurate records for administrative review.
- Facilitated communication between inmates and staff to promote a safe environment.
- Supervised subordinate officers in their daily duties.
- Reviewed incident reports and other documentation submitted by subordinates.
- Diffused disruptive behavior by verbal interventions.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Conducted random searches for contraband items such as weapons or drugs.
- Enforced discipline among inmates according to established rules and regulations.
- Communicated information regarding security, safety and operations through chain of command.
- Investigated allegations of misconduct by inmates and staff members.
- Searched building and grounds, living quarters and work areas for contraband.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Participated in regular meetings with senior management to discuss operational needs and objectives.
- Provided guidance and counseling to inmates regarding personal issues or problems they may be facing while incarcerated.
- Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
- Supervised visitation and checked visitors for proper identification and contraband.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Conducted scheduled headcounts to verify presence of prisoners.
- Maintained order in building and on grounds of prison.
- Settled disputes between inmates.
- Conducted fire, safety and sanitation inspections.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Promoted safety, order, and functionality of facility.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
Education
Certified Cosmetologist - Cosmetology
Paul Mitchell The School Boise
Boise, ID 03.2014 - 07.2015
CWI
Caldwell, IDPOST Certified - Correctional Officer
POST Academy
09.2008 - 02.2009
Skills
- Emergency response
- Compliance adherence
- Conflict resolution
- Team collaboration
- Process optimization
- Training facilitation
- Effective communication
- Problem solving
- Attention to detail
- Relationship building
- Cross-functional support
- Organization and recordkeeping
- Report generation
- Teamwork
- Technical proficiency
- Policies and procedures adherence
- Complaint investigation
- Professionalism
- Multitasking and prioritization
- Recordkeeping strengths
- Active listening
- Negotiation skills
- Conflict mediation
- Stress tolerance
- Key holder experience
- Positive Language Use
- Verbal and written communication
- Medical terminology
Timeline
On-Site Service Specialist
WW Grainger
06.2023 - Current
Certified Cosmetologist - Cosmetology
Paul Mitchell The School Boise
03.2014 - 07.2015
Correctional Sergeant
Idaho Department Of Corrections
09.2008 - 01.2012
POST Certified - Correctional Officer
POST Academy
09.2008 - 02.2009
CWI