Annie Kaiyala
Viola
Summary
I work well within a team learning quickly, and communicating well. I strive to go above and beyond in every task I take on, working towards perfection in all of it. I am able to multi-task and work in fast-paced environments with efficiency. I have strong customer service skills creating relationships that keep people coming back. I enjoy hard work, I love being around customers, and my team, I love the small ways I get to be apart of peoples lives through customer service.
Overview
3
3
years of professional experience
Work History
Barista Manager
Nolan River Coffee Company
Cleburne, TX
06.2024 - 01.2026
- Supervised daily operations to ensure high-quality beverage preparation and customer service.
- Trained and mentored new baristas, enhancing team performance and product knowledge.
- Established quality control measures, ensuring consistency in beverage presentation and taste.
- Analyzed sales trends to inform menu updates and optimize product offerings based on customer preferences.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Fostered a positive work environment focused on teamwork, communication, and employee development.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
Restaurant Hostess
Soulfire Brewing Company
Cleburne, TX
04.2024 - 08.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Assisted in menu presentation, providing detailed food and beverage information.
- Collaborated with kitchen and service staff to enhance guest experience.
- Handled guest inquiries and complaints, maintaining professionalism throughout interactions.
- Monitored dining area for cleanliness and organization, ensuring safety standards were met.
- Supported special events by coordinating seating arrangements and guest flow.
Barista
Mug On The Square
Cleburne, TX
06.2023 - 12.2023
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Ensured cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Handled cash register transactions accurately, maintaining a balanced drawer at shift end.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma -
Logos Online
Moscow, IDSkills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- Excellent Customer service
- Time management and reliability
- Teamwork & Adaptability
- Leadership
- Multitasking in fast-paced environments
- POS systems
- Menu creation
- Customer retention
Timeline
Barista Manager
Nolan River Coffee Company
06.2024 - 01.2026
Restaurant Hostess
Soulfire Brewing Company
04.2024 - 08.2024
Barista
Mug On The Square
06.2023 - 12.2023
High School Diploma -
Logos Online