Annisa Arisaputri
Customer Service At PT. Swakarya Insan Mandiri
Jakarta,JK
Summary
Dynamic and results-oriented professional with a proven track record in customer service and research. Excelled at PT. Swakarya Insan Mandiri by enhancing customer satisfaction and efficiently resolving inquiries and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
PT SWAKARYA INSAN MANDIRI
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service with sending them link to rate our works.
- Responded to customer requests for products, services, and company information.
- Assisted call-in customers with questions and requests.
Research Assistant
Universitas Padjadjaran
08.2022 - 01.2024
- Collecting data: Gathering data on plants and diseases.
- Maintaining equipment: Maintaining and calibrating laboratory equipment.
- Analyzing samples: Collecting, labeling, and analyzing samples of diseases plants that caused fungi, bacteria, and virus.
- Record keeping: Keeping accurate records of experimental data.
- Identifying organisms: Identifying fungi, bacteria, and virus.
- Assisting with projects: Helping with projects that use low-pressure steam or other technologies to manage diseases.
Education
Bachelor of Agriculture - Agriculture
Universitas Padjadjaran
Bandung, Indonesia 04.2001 -
Skills
Customer support
Timeline
Customer Service Officer
PT SWAKARYA INSAN MANDIRI
07.2024 - Current
Research Assistant
Universitas Padjadjaran
08.2022 - 01.2024
Bachelor of Agriculture - Agriculture
Universitas Padjadjaran
04.2001 -
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