Annisa Febrianti
Associate-Level Pharmacist
Summary
Accomplished Pharmacy Manager at Ella Skin Clinic, committed to ensuring patients satisfaction by providing exceptional service through effective problem-solving and teamwork, adept in operations management, patients safety and exploring different solutions to address patients needs effectively. Demonstrated excellence in regulatory compliance and inventory control, leading to improved efficiency and patients satisfaction. Expert in fostering professional relationships and ensuring privacy, showcasing adaptability and critical thinking.
Overview
2
2
years of professional experience
Work History
Pharmacy Manager
Ella Skin Clinic (Beauty Clinic)
07.2022 - Current
- Collaborated with branch manager to maintain daily operations.
- Cross-trained and backed up customer service.
- Established and maintained effective communication with staff, physicians and community organizations to promote excellent services.
- Addressed patients complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Led a high-performing team of pharmacist to deliver exceptional patient care and service.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Trained pharmacy interns and newly hired pharmacy technicians.
Frontline Member Associate
Ella Skin Clinic (Beauty Clinic)
07.2022 - Current
- Developed highly empathetic customer relationships for exceeding service standard goals and managed customer relations.
- Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Maintained accurate records of member information, ensuring data privacy at all times.
- Communicated effectively both verbally and in writing when responding to inquiries or discussing sensitive topics with members.
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or beauty treatments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Pharmacist - Pharmacology
University of Muhammadiyah Malang
Malang , Indonesia 04.2001 -
Bachelor of Pharmacy - Pharmacy
University of Muhammadiyah Malang
Malang, Indonesia 04.2001 -
Skills
- Teamwork and Collaboration
- Time Management
- Complaint Handling
- Problem-solving aptitude
- Decision-Making
- Critical Thinking
- Inventory and restocking
- Adaptability
- Regulatory Compliance
- Patient Safety
- Operations Management
Highlight Career
Best Employee 2024 (Ella Skin Clinic Bintaro)
Timeline
Pharmacy Manager
Ella Skin Clinic (Beauty Clinic)
07.2022 - Current
Frontline Member Associate
Ella Skin Clinic (Beauty Clinic)
07.2022 - Current
Pharmacist - Pharmacology
University of Muhammadiyah Malang
04.2001 -
Bachelor of Pharmacy - Pharmacy
University of Muhammadiyah Malang
04.2001 -
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