Annisa Gladden

* Worked in Epic to get billing issues resolved and sent out medical bills to insurances and patients in a timely manner.

* Worked with commercial insurance such as Anthem, Aetna, Cigna, Humana and others to manage patients medical expenses.

* Worked as Website Administrator for Parkview Medical Group.

* Entered demographics for patients.

* Looked up VA authorizations for TriWest patients

* Collaborated with team members to streamline processes and improve service delivery.P

* Participated in training sessions to develop skills in account management best practices and tools.

* Resolved complex billing and payment issues for balanced, accurate accounts.

* Prepared and submitted timely invoices, statements and payment reminders for customers.

* Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Resolved escalated customer issues, maintaining high satisfaction levels through effective problem-solving.
• Answered customer service calls and facilitated services for DirecTV customers.
• Accepted payments from customers
• Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
• Updated account information in each customer's record to keep data accurate.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Processed building permit applications, ensuring compliance with city regulations and codes.
• Coordinated communication between applicants and city departments for streamlined permit processing.
• Maintained accurate records of permits issued and tracked status updates efficiently.
• Utilized permitting software to input data, retrieve information, and generate reports effectively.
• Trained new staff on procedures, systems, and best practices for handling building permits accurately.
• Improved customer satisfaction by providing timely and accurate information regarding building permits.
• Coordinated with inspection personnel to ensure timely inspections were conducted for permitted projects.
• Consistently maintained a professional and approachable demeanor when interacting with the public in order to foster positive working relationships between the permitting office and community members.