· Managed all brand communications through digital channels, from delivering on standalone projects to integrated campaigns, developing brand presence, tracking online, and delivering brand through a focused marketing program
· Strategized and built the web presence of the corporate entities, keeping at par with the best practices. Built, optimized, and managed web launches for premium segment properties ensuring seamless UX/UI for users to experience, converse, and convert (goal-based)
· Built strategy and managed execution on digital for a massive corporate rebranding initiative
Insync with offline media as well as the PR drives
· Chartered the periodic social media presence management – including content framework, calendarizing events, aligning to offline events, intra-company announcements, etc. Have driven improvements in design, usability, content, and growth of all the social media profiles of the company.
· Program managed media buying activities for multiple properties thru internal (teams) and external (vendors) partners ensuring adherence to the planned approach, and mitigating errors thru establishing governance & controls.
· Orchestrated digital transformation drive through management buy-in, advocating thru cost-benefit analysis, and key stakeholder participation. Led the entire project from planning to execution with the successful implementation of a robust CRM, and LMS system.
· Regularly conducted digital training programs for the entire company thru a cohort-based approach – management, operations, marketing, and sales teams. This led to active and increased participation in brand-related conversations on social channels as well as an understanding of digital dynamics. Especially helped property sales staff to enhance presence and build more sales opportunities.
· Handled negative reputation management thru processes, and TATs leading to quick repression of negative comments on media.
· Ensured that the brand (corporate vs property) presence on the search engine is enhanced, scoring the top position for important keywords and maintaining a positive search engine saturation.
· Conducted regular focused chat sessions for creating traction on corporate and related properties leading to garnering leads on social media.
· Managed, developed, and led an in-house team of talented resources designated as – visualizers, graphic designers, digital marketers, and content writers. Managed content creation and management through inter-group communication between the in-house content team & freelance content writers.
· Introduced innovative ways of garnering conversational leads thru chats on corporate and property websites.
· Created live streaming projects for under-construction property status to establish brand connections and credibility.
· Created multiple experience zones thru kiosks across property off-sites and major touch points like malls, premium points, etc. Also did a sampling on AR/VR for virtual property drive-through.