ANTO DARMAWAN

• Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
• Utilized promotions, print and digital marketing to attract new clients.
• Managed activities related to staff training, treatment procedures, inventory management and marketing.
• Collaborated with other departments to create a seamless guest experience throughout the resort or hotel property.
• Coordinated special events, attracting new clients and boosting overall sales.
• Maximized profitability by analyzing financial reports and adjusting operations as needed.
• Managed inventory control, reducing waste and lowering product costs.
• Oversaw upkeep of entire facility and notified maintenance for service repairs.
• Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
• Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
• Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
• Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.

• Utilized exceptional customer service skills to create welcoming atmosphere for visitors.
• Delegated fulfilled of orders to staff and observed order processing activities, suggesting improved tracking and clearing methods.
• Trained staff on emergency health and safety procedures and guided employees on evacuation procedures to minimized incidents.
• Acquired knowledge of products and provided expert advice and product information to facilitate purchases.
• Handled clients' complaints with excellent knowledge of compensation procedures and return policies.
• Combed financial accounts and assessed discrepancies between budgets and actual expenses, implementing measures to reconcile finances.
• Processed credit card and cash payments with accuracy.
• Conducted department walk throughs to assess cleanliness, inadequate stock levels and poor merchandising for prompt action.
• Planned and updated work schedules for optimal coverage of expected business needs.
• Compiled inventory and sales reports and tracked trends for strategic decision-making.
• Delegated tasks to specific employees based on individual knowledge and strengths.
• Met schedule using excellent planning and coordination skills.

• Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
• Allocated resources, budgets and trainers to meet program goals.
• Collaborated with Subject Matter Experts (SME)s to design impressive program syllabus.
• Assessed training needs of individuals and organizations and helped set up programs to meet needs.
• Encouraged participation, interaction and feedback for dynamic adult learning sessions.
• Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
• Defined HR training and development objectives to help teams deliver consistent training across organization.
• Prepared instructional materials in handbooks, visual aids and demonstration models.
• Reviewed and modified course content and delivery based on feedback.
• Developed complete training programs and led training using expert learning techniques.
• Grew workplace potential by improving productivity levels, motivation and job satisfaction.
• Employed appropriate teaching and coaching strategies for target clients.

oExpertly delegated daily tasks to team members for maximize operational efficiency.

• Demonstrated extensive experience within customer support supervision roles, consistently delivering reliable, professional client care.
• Recruited, coached and trained junior team members to deliver effective, efficient customer care.
• Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
• Met monthly objectives by providing personalized, friendly and knowledgeable customer assistance.
• Developed professional relations with company employees of organization to enhance trust and reliability

• Helped shop floor staff to unpack and count deliveries during quiet periods.
• Maximised sales opportunities by communicating new shop and online promotions clearly to staff and customers.
• Conducted inventory checks to identify low-stock items and worked with managers in scheduling shipments to backstop inventory shortages.
• Responded to customer inquiries with relevant information.
• Checked inventory system to locate items at other stores for enhanced customer experience.
• Employed sales skills to determine visitors' needs, recommending and selling additional products for increased revenue.

• Maintaining detailed record of massage treatment and therapies performed on each spa guest
• Performing different type of massage beauty treatment and wellness therapies
• Inquiring about guest medical conditions and allergies before providing spa services.
• Delivered personalized beauty services and treatments based on client requests.
• Maintained accurate client record s, detailing treatments administered, preferences and products used for future reference.
• Tailored facial treatments to specific skin types and needs.

• Managed payroll accuracy using specific checklists and quality review processes.
• Diffused challenging situations using conflict management techniques.
• Met budget targets through responsible planning and resource allocation.
• Developed team communications and information for meetings.
• Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
• Produced content for websites and social media channels to enhance brand visibility.