Antonio Valero

Shift Leader

Domino's Pizza

09.2020 - 03.2022

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Resolved conflicts between employees to maintain positive and productive work environments.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Improved team productivity by implementing efficient scheduling and task delegation methods.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.