Anzas Hilmawan
IT Support | IT Engineer
Bekasi,West Java
Summary
Anzas Hilmawan, is a Computer Engineering graduate from Gunadarma University, with over 8 years of cumulative experience working in diverse IT roles, including as an IT Hardware Support at Modena Indonesia and an IT Engineer at Peruri Digital Security. Currently, I am enhancing my expertise at IndosatOoredoo.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on call.
I take pride in my quick learning capabilities and adaptability, whether working solo or within a team setting. Eager to take on fresh challenges, I'm keen on contributing to and growing with your team.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
IT Support Engineer
Lintas Arta
Central Jakarta, Indonesia
02.2023 - Current
- Provided IT on-site support for PT Indosat Tbk
- Handled ADFS and SSO joining, enhancing system security and user access
- Offered troubleshooting assistance day to day support to users and VIPs for IT device issues
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
IT Support Engineer
Peruri Digital Security
South Jakarta, Indonesia
01.2019 - 11.2022
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Configured hardware and granted system permissions to new employees.
- Successfully managed Kaspersky Security Center
- Monitored system performance to identify potential issues.
IT Hardware Support
Modena Indonesia
South Jakarta, Indonesia
09.2015 - 09.2018
- Installed OS/Ubuntu, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Oversaw network installations for branch offices
- Provided user and branch office support via phone or RDP
- Travel to the Branch Office to support and assisting moving the branch to a new building
Education
Diploma Degree - Computer Engineer
Gunadarma University
Bekasi 04.2011 - 04.2014
Skills
Desktop support
undefinedCertification
Cisco Network Academy
Timeline
IT Support Engineer
Lintas Arta
02.2023 - Current
Cisco Network Academy
06-2021
IT Support Engineer
Peruri Digital Security
01.2019 - 11.2022
IT Hardware Support
Modena Indonesia
09.2015 - 09.2018
Junior Technical Support
05-2015
Diploma Degree - Computer Engineer
Gunadarma University
04.2011 - 04.2014
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