Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic
APRI RIES DARMAWAN

APRI RIES DARMAWAN

KYC/Onbaording Professional
Yogyakarta

Summary

Experienced banking and compliance professional with over 7 years of expertise in KYC/AML operations and team leadership. Currently responsible for managing onboarding processes for more than 90 agents across four specialized teams. Demonstrated proficiency in risk assessment, compliance verification, and process optimization, resulting in a significant 20% reduction in customer inquiry handling time. Additionally, achieved a remarkable 40% improvement in VKYC team processing speed.

Overview

9
9
years of professional experience
1
1
Certification
2
2
Languages

Work History

Customer Onboarding Specialist

PT Bank Jago Tbk
11.2022 - Current
  • Lead customer onboarding operations across four specialized teams (90+ agents) including VKYC, CDD, Card Issuance, and SQ departments
  • Oversee end-to-end customer onboarding processes, establishing quality standards and performance metrics
  • Review and approve complex KYC/AML documentation ensuring regulatory compliance and risk mitigation
  • Identify process gaps and implement improvements reducing handling times by 40% in VKYC operations
  • Assess and manage risk levels for customer accounts, providing recommendations for high-risk cases
  • Lead cross-functional initiatives to implement new compliance policies and procedural improvements
  • Build, train and develop high-performing teams, expanding operations from Jakarta to Yogyakarta
  • Deliver performance reports to senior management, identifying trends and improvement opportunities

Corporate EDD Checker

PT Bank Jago Tbk
11.2021 - 11.2022
  • Evaluated High-Risk/Very High-Risk accounts applying Enhanced Due Diligence (EDD) measures and ensuring prompt escalation of compliance risks
  • EDD Retail KYC Authorizer: Facilitated AML/KYC onboarding and due diligence for retail customers
  • Ensured processes and approvals complied with relevant regulations
  • Provided daily reporting to management
  • Managed approval maintenance
  • Collaborated with AML team on regulation implementation
  • EDD Corporate KYC Authorizer: Facilitated AML/KYC onboarding and due diligence for corporate customers
  • Maintained control of AML/KYC documentation ensuring conformity to company guidelines
  • Maintained and improved internal records, checklists, and tracking systems

Corrector

Universitas Terbuka
10.2019 - 11.2021
  • Assessed approximately 500 students’ online exams in Business Mathematics and Economic Management
  • Evaluated answers according to university standards and guidelines
  • Maintained consistent grading criteria across all examinations

Quality Control Specialist

PT Bank HSBC Indonesia
02.2017 - 11.2019
  • Verified completeness and consistency of documentation according to bank procedural checklists
  • Reviewed KYC profiles for new and existing clients ensuring regulatory compliance
  • Maintained accurate error logs and provided timely feedback to reduce KYC analyst errors
  • Mentored KYC analysts to ensure continuous quality improvement
  • Liaised with clients regarding interpretation of dynamic KYC policies
  • Coordinated with front office teams to manage relationships and ensure documentation compliance

CDD Analyst

Kantor Cabang Bank Asing (KCBA) HSBC
08.2016 - 01.2017
  • Managed client experience throughout onboarding process for new clients and CDD refresh for existing clients
  • Collected and verified KYC/CDD documentation including signed account opening forms
  • Processed requests for additional information from CDD Operations
  • Served as escalation point for Service Delivery issues
  • Performed KYC analysis and verification across multiple business lines and regulatory environments

Education

Master of Science - Magister Management

Indonesia Banking School (IBS)
Jakarta
04.2001 -

Bachelor of Science - Economics

Airlangga University
Surabaya, Indonesia
04.2001 -

Skills

  • KYC/AML Compliance
  • Enhanced Due Diligence (EDD)
  • Risk Assessment & Mitigation
  • Document Verification
  • Fraud Detection & Prevention
  • Compliance Reporting
  • KYC/CDD Platforms
  • Microsoft Office Suite
  • Google Workspace
  • Statistical Analysis Tools
  • Banking Systems
  • Team Management

Certification

BSMR (Sertifikasi Manajemen Risiko Perbankan), Certificate Level 1

Accomplishments

  • Reduced VKYC Team Average Handling Time by 40% (from 2.5 to 1.5 minutes) through process optimization and staff training.
  • Successfully established and scaled new operational team in Yogyakarta.
  • Implemented streamlined onboarding workflow reducing customer inquiry handling time by 20%.

Timeline

Customer Onboarding Specialist

PT Bank Jago Tbk
11.2022 - Current

Corporate EDD Checker

PT Bank Jago Tbk
11.2021 - 11.2022

Corrector

Universitas Terbuka
10.2019 - 11.2021

Quality Control Specialist

PT Bank HSBC Indonesia
02.2017 - 11.2019

CDD Analyst

Kantor Cabang Bank Asing (KCBA) HSBC
08.2016 - 01.2017

Master of Science - Magister Management

Indonesia Banking School (IBS)
04.2001 -

Bachelor of Science - Economics

Airlangga University
04.2001 -
APRI RIES DARMAWANKYC/Onbaording Professional