APRI RIES DARMAWAN
KYC/Onbaording Professional
Yogyakarta
Summary
Experienced banking and compliance professional with over 7 years of expertise in KYC/AML operations and team leadership. Currently responsible for managing onboarding processes for more than 90 agents across four specialized teams. Demonstrated proficiency in risk assessment, compliance verification, and process optimization, resulting in a significant 20% reduction in customer inquiry handling time. Additionally, achieved a remarkable 40% improvement in VKYC team processing speed.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Onboarding Specialist
PT Bank Jago Tbk
11.2022 - Current
- Lead customer onboarding operations across four specialized teams (90+ agents) including VKYC, CDD, Card Issuance, and SQ departments
- Oversee end-to-end customer onboarding processes, establishing quality standards and performance metrics
- Review and approve complex KYC/AML documentation ensuring regulatory compliance and risk mitigation
- Identify process gaps and implement improvements reducing handling times by 40% in VKYC operations
- Assess and manage risk levels for customer accounts, providing recommendations for high-risk cases
- Lead cross-functional initiatives to implement new compliance policies and procedural improvements
- Build, train and develop high-performing teams, expanding operations from Jakarta to Yogyakarta
- Deliver performance reports to senior management, identifying trends and improvement opportunities
Corporate EDD Checker
PT Bank Jago Tbk
11.2021 - 11.2022
- Evaluated High-Risk/Very High-Risk accounts applying Enhanced Due Diligence (EDD) measures and ensuring prompt escalation of compliance risks
- EDD Retail KYC Authorizer: Facilitated AML/KYC onboarding and due diligence for retail customers
- Ensured processes and approvals complied with relevant regulations
- Provided daily reporting to management
- Managed approval maintenance
- Collaborated with AML team on regulation implementation
- EDD Corporate KYC Authorizer: Facilitated AML/KYC onboarding and due diligence for corporate customers
- Maintained control of AML/KYC documentation ensuring conformity to company guidelines
- Maintained and improved internal records, checklists, and tracking systems
Corrector
Universitas Terbuka
10.2019 - 11.2021
- Assessed approximately 500 students’ online exams in Business Mathematics and Economic Management
- Evaluated answers according to university standards and guidelines
- Maintained consistent grading criteria across all examinations
Quality Control Specialist
PT Bank HSBC Indonesia
02.2017 - 11.2019
- Verified completeness and consistency of documentation according to bank procedural checklists
- Reviewed KYC profiles for new and existing clients ensuring regulatory compliance
- Maintained accurate error logs and provided timely feedback to reduce KYC analyst errors
- Mentored KYC analysts to ensure continuous quality improvement
- Liaised with clients regarding interpretation of dynamic KYC policies
- Coordinated with front office teams to manage relationships and ensure documentation compliance
CDD Analyst
Kantor Cabang Bank Asing (KCBA) HSBC
08.2016 - 01.2017
- Managed client experience throughout onboarding process for new clients and CDD refresh for existing clients
- Collected and verified KYC/CDD documentation including signed account opening forms
- Processed requests for additional information from CDD Operations
- Served as escalation point for Service Delivery issues
- Performed KYC analysis and verification across multiple business lines and regulatory environments
Education
Master of Science - Magister Management
Indonesia Banking School (IBS)
Jakarta 04.2001 -
Bachelor of Science - Economics
Airlangga University
Surabaya, Indonesia 04.2001 -
Skills
- KYC/AML Compliance
- Enhanced Due Diligence (EDD)
- Risk Assessment & Mitigation
- Document Verification
- Fraud Detection & Prevention
- Compliance Reporting
- KYC/CDD Platforms
- Microsoft Office Suite
- Google Workspace
- Statistical Analysis Tools
- Banking Systems
- Team Management
Certification
BSMR (Sertifikasi Manajemen Risiko Perbankan), Certificate Level 1
Accomplishments
- Reduced VKYC Team Average Handling Time by 40% (from 2.5 to 1.5 minutes) through process optimization and staff training.
- Successfully established and scaled new operational team in Yogyakarta.
- Implemented streamlined onboarding workflow reducing customer inquiry handling time by 20%.
Timeline
Customer Onboarding Specialist
PT Bank Jago Tbk
11.2022 - Current
Corporate EDD Checker
PT Bank Jago Tbk
11.2021 - 11.2022
Corrector
Universitas Terbuka
10.2019 - 11.2021
Quality Control Specialist
PT Bank HSBC Indonesia
02.2017 - 11.2019
CDD Analyst
Kantor Cabang Bank Asing (KCBA) HSBC
08.2016 - 01.2017
Master of Science - Magister Management
Indonesia Banking School (IBS)
04.2001 -
Bachelor of Science - Economics
Airlangga University
04.2001 -
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