Aprillia Karolin Lulasto
Assistant Technical Manager (Pharmaceutical Raw Material) - Apothecary
Bekasi
Summary
Dynamic individual with hands-on experience in Pharmaceutical manufacture (film coating expert). Proven success in leading projects from start to finish and contributing to organizational growth and success. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful customer relationship and enhancing customer satisfaction. Skilled in enhancing systems and aligning technical solutions with business objectives.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Assistan Technical Manager
PT Menjangan Sakti
01.2024 - Current
- Collaborated with principal teams to develop innovative solutions for complex technical problems.
- Contributed to increased customer satisfaction ratings through timely resolution of escalated support cases.
- Consistently met project deadlines by utilizing strong time management skills and effective resource allocation strategies.
- Facilitated knowledge sharing among team members, promoting a culture of continuous learning and professional growth.
- Developed customized training programs for new hires, increasing employee retention rates and reducing onboarding timeframes.
- Managed budgetary constraints effectively, prioritizing projects based on available resources and business needs.
- Mentored junior staff members, fostering a collaborative work environment that encouraged growth and professional development.
- Streamlined workflows by identifying areas for process improvement and implementing strategic changes.
- Assisted upper management in defining long-term technical strategy, aligning departmental objectives with company goals.
- Authored best practices documentation for use in new personnel onboarding processes.
- Developed suggestions for technical process improvements to optimize resources.
- Provided ongoing training and development for customer
Senior Technical Executive
PT Menjangan Sakti
06.2023 - 01.2024
- Managed large-scale technology projects, ensuring timely completion and budget adherence while meeting strategic goals.
- Delivered high-quality, user-friendly applications by collaborating closely with principal.
- Championed data-driven decision-making within the organization by implementing advanced analytics tools for key business insights extraction.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Worked with sales team to collaboratively reach targets, consistently meeting.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Senior Sales Account Executive
PT Menjangan Sakti
03.2021 - 06.2023
- Identified new business opportunities through market research and analysis, leading to the acquisition of key accounts.
- Streamlined sales processes to improve efficiency, leading to shorter sales cycles and faster deal closures.
- Boosted sales revenue by implementing strategic account plans and conducting regular client meetings.
- Leveraged CRM tools effectively for tracking leads, managing contacts, scheduling appointments, recording communications, and generating accurate sales reports.
- Monitored competitor activities closely to identify potential threats or opportunities within the market landscape.
- Generated significant growth in the territory through targeted prospecting and effective lead management.
- Managed complex contract negotiations successfully by achieving win-win outcomes for both parties involved in the deals.
- Developed long-term relationships with clients, resulting in increased customer loyalty and repeat business.
- Conducted regular pipeline reviews with senior leadership to assess progress against goals and devise course corrections if necessary.
Sales Account Executive
PT Prambanan Kencana
03.2019 - 02.2021
- Established close relationships with new small business prospects.
- Mastered and constantly improved sales prospecting, follow-up and up-sell processes to maintain solid customer base.
- Provided sales forecasts within 80% accuracy each quarter and each year for long-term strategic planning.
- Collect, organize, and manage sales data and customer information to maintain customer relationship.
- Implemented effective up-selling techniques to maximize revenue from existing customers.
- Collaborated with marketing team to create effective promotional materials and campaigns for product launches.
- Drove corporate sales initiatives by collaborating cross-functionally with internal departments such as product executive, operations, and finance teams.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Developed sales strategies for targeted market growth and increased profitability.
Research and Development Formulation Executive
PT Pharos Indonesia
04.2017 - 02.2019
- Championed continuous improvement initiatives within the R&D department, driving increased efficiency and productivity across all projects.
- Enhanced product quality by developing innovative formulations in alignment with customer needs and industry trends.
- Assessed consumer preferences through surveys and focus groups, refining formulation attributes accordingly.
- Developed robust testing protocols to assess efficacy of new formulations before full-scale production commenced.
- Mentored junior staff members, fostering culture of continuous learning and skill development within the team.
- Optimized existing formulations for improved performance and cost-effectiveness, resulting in significant savings.
- Implemented safety protocols within laboratory environment to minimize risk exposure during experiments and testing procedures.
- Streamlined formulation processes for increased efficiency and reduced production costs.
- Collaborated with regulatory affairs specialists to ensure compliance with all relevant industry regulations throughout product development process.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Apothecary - Industrial Pharmaceutical
Widya Mandala Catholic University
Surabaya 01.2016 - 01.2017
Bachelor of Pharmaceutical Science - Medicinal And Pharmaceutical Chemistry
Widya Mandala Catholic University
Surabaya, Indonesia 01.2012 - 08.2015
Skills
Customer Support and Service
Troubleshooting
Relationship Building
Strategic Planning
Project Management
Presentations and public speaking
Client Needs Assessment
Teamwork and Collaboration
Decision-Making
Attention to Detail
Adaptability
Analytical Thinking
Marketing strategy
Continuous Improvement
Languages
Indonesian
Native language
English
Intermediate
B1
Accomplishments
Volunteers as : Connect Group Leader and Creative Ministry PIC at Mawar Sharon Church - Bekasi
Timeline
Assistan Technical Manager
PT Menjangan Sakti
01.2024 - Current
Senior Technical Executive
PT Menjangan Sakti
06.2023 - 01.2024
Senior Sales Account Executive
PT Menjangan Sakti
03.2021 - 06.2023
Sales Account Executive
PT Prambanan Kencana
03.2019 - 02.2021
Research and Development Formulation Executive
PT Pharos Indonesia
04.2017 - 02.2019
Apothecary - Industrial Pharmaceutical
Widya Mandala Catholic University
01.2016 - 01.2017
Bachelor of Pharmaceutical Science - Medicinal And Pharmaceutical Chemistry
Widya Mandala Catholic University
01.2012 - 08.2015
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