Aqfin Elmiyansa
Jakarta
Summary
Accommodating Information Technology helpdesk with 2 years of experience interacting cordially with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations. Practiced at maintaining, analyzing and troubleshooting computers and peripherals. Highly motivated and results-driven when resolving IT issues and interacting with help desk staff.
Overview
7
7
years of professional experience
Work History
Information Technology Helpedesk
Lintasarta
03.2022 - Current
- Responded to customer inquiries and provided technical assistance over phone, email and in person.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Carrying out checks from the PE side to the customer's CPE such as Forti, router Cisco, Sangfor
- Check the access side, such as GPON, VSAT, and Radio link
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with outside departments to implement system-wide improvements.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Access Data Management [Internship]
PT Telkom Akses
08.2016 - 10.2016
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
Education
Bachelor of Computer Science - Computer Science
Binus University
Jl. Raya Kb. Jeruk No.27, RT.1/RW.9, Kemanggisan, 12.2021
Skills
- Remote Access Solutions
- IT Infrastructure Monitoring
- IT Project Management
- Help Desk Management
- System Administration
- Vendor Relationship Management
Languages
Indonesian
Native language
English
Upper intermediate
B2
Javanese
Upper intermediate
B2
Timeline
Information Technology Helpedesk
Lintasarta
03.2022 - Current
Access Data Management [Internship]
PT Telkom Akses
08.2016 - 10.2016
Bachelor of Computer Science - Computer Science
Binus University
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