Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aracely Escobedo

Caldwell

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

11
11
years of professional experience

Work History

Office Manager

Triple Check Plumbing
Caldwell
01.2018 - 08.2022
  • Coordinated office activities to maintain efficient workflow and communication.
  • Organized office supplies and equipment, ensuring availability for staff use.
  • Assisted in maintaining office filing systems for easy access to documents.
  • Communicated with vendors to arrange services and manage office maintenance tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coded and entered daily invoices with in-house accounting software.
  • Resolved customer complaints or answered customers' questions.

Release of Information Specialist

CIOX HEALTH, Health Information Managment
Nampa
08.2011 - 08.2021
  • Processed patient requests for medical records efficiently and accurately.
  • Maintained confidentiality of sensitive health information in compliance with regulations.
  • Communicated effectively with healthcare providers and patients regarding information requests.
  • Utilized electronic health record systems to retrieve and manage patient data.
  • Reviewed authorization forms to ensure compliance with HIPAA standards.
  • Coordinated with various departments to facilitate timely release of information.
  • Monitored incoming requests for completeness and routed them appropriately within the organization.
  • Reviewed requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
  • Provided guidance on interpretation and implementation of state laws governing disclosure of medical records.
  • Performed quality assurance reviews on completed releases of information requests.
  • Identified protected health information to safeguard and protect patient privacy.
  • Participated in department, unit and hospital educational programs to maintain skill and competency levels.
  • Responded promptly and professionally to customer inquiries via telephone or email.
  • Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
  • Compiled and organized medical documents for release of information requests.
  • Investigated discrepancies between requestor-provided authorization forms and actual patient record contents.
  • Developed training materials for new personnel assigned to the Release Of Information department.
  • Leveraged computer software and technology to locate patient records.
  • Prepared and processed rejections letters to requesters to facilitate recordkeeping.
  • Prepared correspondence notifying requestors when additional documentation is needed prior to releasing requested documents.
  • Generated tracking numbers for each request received and tracked progress through completion.
  • Assisted in the development of policies and procedures related to release of information activities.
  • Performed quality checks to drive accuracy of release, confidentiality and invoicing.
  • Used patient identifiers in electronic master patient index and applied controls to identify patient.
  • Scanned charts after patient discharge to make charts available to requesters.
  • Searched electronic health record system for requested documents.
  • Resolved issues relating to incomplete or inaccurate authorizations.
  • Reviewed patient records to determine releasable information according to HIPAA regulations.
  • Verified accuracy of released information prior to dissemination.
  • Maintained positive working relationship with fellow staff and management.
  • Pulled patient records and transferred information to appropriate parties.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Located and retrieved files, assisting public with general information.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Ordered and restocked supplies in line with budget limits and office needs.

Education

GED -

McAllen Nikki Rowe High School
McAllen, TX
05-1992

Skills

  • Office administration
  • Document management
  • HIPAA compliance
  • Customer service
  • Team supervision
  • Communication skills
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Time management
  • Customer relations
  • Banking operations
  • Data entry
  • Data retrieval systems
  • Billing
  • Scheduling
  • Mail handling
  • Payroll processing
  • Office management software

Languages

Spanish
Native/ Bilingual

Timeline

Office Manager

Triple Check Plumbing
01.2018 - 08.2022

Release of Information Specialist

CIOX HEALTH, Health Information Managment
08.2011 - 08.2021

GED -

McAllen Nikki Rowe High School

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Aracely Escobedo