ARDANANESWARI LUHURING PUTRI

• Managed day-to-day business operations.
• Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
• Consulted with customers to assess needs and propose optimal solutions.
• Established foundational processes for business operations.
• Expanded business into new markets
• Reduced operational risks while organizing data to forecast performance trends.

• Freelance's scope of work : presentation design, SOP design, poster and infographic design, translation, internet search rater, ads quality rater, etc.
• Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
• Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
• Strengthened client relationships with consistent communication and timely project updates.
• Optimized project efficiency by creating and implementing effective task management strategies.
• Created and managed project plans, timelines and budgets.
• Researched and analyzed data to support project-related decisions.
• Completed multiple tasks simultaneously to optimize project completion.

• Assist to Area Head to supervise 9 branch in Area Surabaya.
• Supervised branch operations and made continuous improvements in area supervision, specifically in service & operational process.
• Supported bank management with insightful data analysis, facilitating informed decision-making on key strategic initiatives.
• Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
• Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
• Implemented continuous improvement initiatives that resulted in streamlined workflows, increased process efficiency, and reduced error rates.
• Delivered comprehensive training to new hires, fostering a knowledgeable and effective workforce within the branch.
• Managed customer service inquiries and pinpointed and implemented proper path to resolution.
• Facilitated successful completion of projects aimed at improving overall banking services delivery.
• Collaborated with team members to achieve branch sales targets consistently.
• Supported branch operations by maintaining compliance with internal policies and regulatory requirements.

• Assist to Regional Head to supervise 33 branch in JATIMBALINUSRA Region.
• Created, prepared, and delivered reports to various departments.
• Managed daily operations to ensure smooth functioning of the support department.
• Prepared employee schedules for maximum coverage during key hours.
• Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
• Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
• Analyzed customer service data to identify trends, identify solutions and improve customer experience.
• Enhanced team productivity by implementing effective project management tools and techniques.
• Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
• Researched and analyzed data to support project-related decisions.

• Managed schedules and deadlines for multiple projects, ensuring timely completion and high-quality outcomes.
• Conducted regular reviews of existing processes, making adjustments as needed to better serve organizational goals.
• Ensured compliance with regulatory requirements through careful monitoring of all procedural activities within the organization.
• Implemented standardized operating procedures, leading to increased consistency in workflow execution.
• Streamlined procedural processes by identifying areas for improvement and implementing necessary changes.
• Enhanced efficiency of procedure coordination by developing and maintaining comprehensive filing systems.

PROJECTS :

- BTPN FRONT END SYSTEM DEVELOPMENT : contributed as team to develop front end system for BTPN all branch. The project's scope of work are analyze existing procedure to improve the quality and process efficiency; design the UI/UX for front end system; and also design the procedure.

- SMART DIGITAL BANKING DEVELOPMENT (JENIUS) : contributed as team to develop new smart digital banking for BTPN, named Jenius. The project's scope of work are analyze existing procedure to improve the quality and process efficiency and also design the procedure.

• Reduced operational errors by conducting thorough audits and providing staff training.
• Developed comprehensive reports on operations performance, providing valuable insights for decision-making processes.
• Implemented policies to improve efficiency and team performance.
• Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
• Managed risk and compliance protocols, ensuring all transactions adhered to industry regulations and standards.

• Managed daily operations in branch & area for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.