Ardi Aditya
Senior Relationship Manager
Jakarta,JK
Summary
- Accomplished at PT Bank Negara Indonesia (Persero) Tbk, I leveraged strategic planning and customer engagement to significantly enhance client satisfaction and portfolio growth. Expert in sales management and adept at fostering strong client relationships, innovative approaches led to notable business development achievements, including a marked increase in customer loyalty and retention.
- Results-driven Relationship Officer experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Senior Relationship Manager
PT Bank Negara Indonesia (Persero) Tbk
01.2024 - Current
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
- Managed diverse portfolio of high-net-worth clients, ensuring satisfaction and retention through personalized attention and strategic planning.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Developed customized financial strategies for clients by thoroughly analyzing their current situations, goals, and risk tolerance levels.
- Developed new banking relationships with business prospects.
- Complied with established internal controls and policies.
Senior Relationship Manager
PT Bank Negara Indonesia (Persero) Tbk
07.2023 - 12.2023
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
- Managed a diverse portfolio of high-net-worth clients, ensuring satisfaction and retention through personalized attention and strategic planning.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Developed customized financial strategies for clients by thoroughly analyzing their current situations, goals, and risk tolerance levels.
- Gave exciting presentations to prospects and leads in effort to build business opportunities.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and competitor offerings to provide informed advice to clients.
- Provided timely updates on significant market events or economic news that could impact clients'' portfolios or financial strategies.
- Developed new banking relationships with business prospects.
- Negotiated favorable terms for clients by leveraging strong relationships with product providers and underwriters.
- Networked with accountants and attorneys to develop business.
- Increased portfolio growth by effectively identifying new business opportunities through market research and networking.
- Complied with established internal controls and policies.
Team Leader Manager
PT. Bank Negara Indonesia (Persero) Tbk
10.2022 - 07.2023
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Implemented data-driven strategies to identify areas for improvement in team performance, leading to increased productivity levels.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Defined clear targets and objectives and communicated to other team members.
Relationship Manager
PT Bank Negara Indonesia (Persero) Tbk
03.2018 - 06.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established and checked coding procedures, monitored reports and updated internal files.
Retail Team Leader
PT Bank Negara Indonesia (Persero) Tbk
10.2017 - 02.2018
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Implemented data-driven strategies to identify areas for improvement in team performance, leading to increased productivity levels.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Retail Relationship Manager
PT Bank Negara Indonesia (Persero) Tbk
08.2012 - 09.2017
- Increased sales through effective cross-selling and upselling of products to existing customers.
- Implemented successful promotional campaigns that increased foot traffic into the store significantly.
- Established a productive working environment by fostering open communication channels between employees and management teams.
- Strengthened customer relationships by providing personalized service and understanding individual needs.
- Resolved customer issues promptly, resulting in improved loyalty and satisfaction rates.
- Negotiated favorable terms with suppliers, leading to reduced costs without compromising quality.
- Collaborated with team members to develop targeted strategies for maximizing revenue.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Education
Bachelor - Accounting
Universitas Padjadjaran
Bandung, Indonesia 04.2001 -
Skills
Sales management
Business Development
Customer Engagement
Customer interaction
Strategic Planning
Client Relationship Management
Problem-Solving
Running
Benefits Of Running for my works :
- Build stamina endurance
- Build Stress Resistance
- Help Maintain Focus Everytime
Timeline
Senior Relationship Manager
PT Bank Negara Indonesia (Persero) Tbk
01.2024 - Current
Senior Relationship Manager
PT Bank Negara Indonesia (Persero) Tbk
07.2023 - 12.2023
Team Leader Manager
PT. Bank Negara Indonesia (Persero) Tbk
10.2022 - 07.2023
Relationship Manager
PT Bank Negara Indonesia (Persero) Tbk
03.2018 - 06.2023
Retail Team Leader
PT Bank Negara Indonesia (Persero) Tbk
10.2017 - 02.2018
Retail Relationship Manager
PT Bank Negara Indonesia (Persero) Tbk
08.2012 - 09.2017
Bachelor - Accounting
Universitas Padjadjaran
04.2001 -
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