Ardi Kumara
IT Support Supervisor
Kerobokan,Indonesia
Summary
My name is Ardi Kumara. I am a hard worker, a determined and accountable person with strong integrity and positive attitude. I can work based on target and under pressure, willing to learn and share as a good team player.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Information Technology Support Supervisor
FIT HUB
Jakarta, Jakarta
02.2024 - Current
- Menangani eskalasi permasalahan teknis tingkat lanjut, termasuk jaringan, perangkat lunak, dan perangkat keras.
- Memelihara infrastruktur IT seperti router, switch, server, CCTV, dan perangkat pengguna akhir agar tetap berjalan optimal.
- Mengimplementasikan langkah-langkah keamanan sistem dan memantau firewall, VPN, serta perlindungan endpoint.
- Menyusun SOP, dokumentasi teknis, dan memberikan pelatihan internal terkait kebijakan IT dan penggunaan perangkat lunak.
- Merencanakan dan mengeksekusi proyeksi pengadaan perangkat (terutama laptop) sesuai dengan kebutuhan operasional dan ekspansi cabang.Mengelola proses seleksi vendor dan pengadaan, termasuk permintaan penawaran, evaluasi teknis, dan penyusunan anggaran.
- Merancang layout CCTV untuk kantor cabang, memastikan cakupan area yang aman dan optimal.
- Merancang sistem kabel jaringan LAN secara terstruktur untuk kebutuhan kantor baru.
- Mengevaluasi dan merekomendasikan penyedia layanan internet (ISP) berdasarkan kecepatan, cakupan, dan keandalan jaringan.
- Berkoordinasi dengan vendor dan pihak manajemen gedung untuk instalasi jaringan, jalur fiber optik, dan konfigurasi backbone.
IT Support Technician
FIT HUB
Jakarta Selatan, Jakarta
09.2022 - 02.2024
- Installasi Jaringan All New Club
- Installasi TV All New Club
- Installasi PC All New Club
- Req Kebutuhan Internet, TV & Telp
- Koordinasi Dengan Kontraktor Untuk Penarikan Kabel Lan & Pemasangan Breket Tiang Tv All New Club
- Koordinasi Pemasangan Cctv dg Vendor
- Req Kebutuhan Set Top Box (STB) TV Treadmill
- Handle Troubleshoot Internet, Pc, Printer, Telp & Cctv
- Installasi Kebutuhan Laptop All New Staff
- Installasi Kebutuhan Laptop All New Club
- Data Asset All Club & Office
- Req kebutuhan semua barang IT All New Club
- Maintenance jaringan agar selalu tetap lancar
- Menginstal aplikasi yang dibutuhkan staff
- Maintenance printer (isi tinta,cleaning)
- Membuat form Request sesuai kebutuhan staff dan memberikan rekomendasinya
- Menyiapkan kebutuhan Club, seperti : Mini PC, Printer, Scanner dan TV
- Create Email For new Joiner
System Administrator
Bima Sakti Alterra
Kota Denpasar, Bali
12.2019 - 09.2022
- Job Summary:
- · Prepare and ensure hardware, such as CPU, Laptop, Server, CCTV, Printer, Hub/Switch, Router, Mobile Devices, has good quality and runs smoothly
- · Installing and configuring related software, such as Operating System, Antivirus, Office, Driver, Application, Database, Internet Network, and ensures no conflict and runs smoothly
- · Providing hardware and software for whole company and customer needs
- · Inventorying all hardware and software which are used by employee and customer
- · Replacing or repairing the necessary parts
- · Providing email and credential needed for employee and customer
- · Have up to date documentation and regularly reports
- · Testing and evaluating new technologies
- · Identifying hardware and software solutions
- · Troubleshooting technical issues
- · Diagnosing and repairing faults
- · Resolving network issues
- · Provide accurate information on IT products or services
- · Record events and problems and their resolution in logs
- · Identify and suggest possible improvement on procedures
- · Managing multiple cases at one time
IT Support Technician
Hotel blu zea
Seminyak
10.2020 - 12.2020
Education
S.Kom - Network and System Administration/Administrator
Institut Teknologi Dan Bisnis STIKOM Bali
Bali 07.2015 - 09.2019
Skills
Project Planning
Networking
Certification
MTCNA
Timeline
Information Technology Support Supervisor
FIT HUB
02.2024 - Current
IT Support Technician
FIT HUB
09.2022 - 02.2024
IT Support Technician
Hotel blu zea
10.2020 - 12.2020
System Administrator
Bima Sakti Alterra
12.2019 - 09.2022
S.Kom - Network and System Administration/Administrator
Institut Teknologi Dan Bisnis STIKOM Bali
07.2015 - 09.2019