Ardinda Mauliani
Business Development Executive
Bandung
Summary
Experienced Business Development offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Business Development Executive
eFishery
Bandung
01.2021 - 05.2023
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Collaborated with sales and marketing departments to support client acquisition.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Customer Relation Executive
eFishery
01.2018 - 01.2021
- Acknowledging and resolving customer complaints
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Customer Service
Keranjang Sayur
Jakarta
03.2016 - 09.2018
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Ticketing Officer
Garuda Indonesia
Jambi
02.2014 - 09.2015
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
No Degree -
Sekolah Tinggi Pariwisata Bandung
Bandung 04.2001 - 04.2015
Skills
Relationship building and management
Issue investigations
Customer relationship development
Strategic sales knowledge
Creative problem solving
Account management
Excellent listening skills
Timeline
Business Development Executive
eFishery
01.2021 - 05.2023
Customer Relation Executive
eFishery
01.2018 - 01.2021
Customer Service
Keranjang Sayur
03.2016 - 09.2018
Ticketing Officer
Garuda Indonesia
02.2014 - 09.2015
No Degree -
Sekolah Tinggi Pariwisata Bandung
04.2001 - 04.2015