Ari Delista
IT Product Support
Jakarta
Summary
I have skills in the field of systems analyst. I am a person who is hardworking, disciplined, able to work under pressure, and able to adapt quickly, and has good communication so that if I work as a team I am able to adapt to my team. and currently I work as IT product support where I handle agents from all over Indonesia, and also conduct system training for all agents. and I also make SOPs and carry out analyzes if there are systems that need to be updated or repaired. I also help to carry out system bug tests if there is a new update so that before it is given to the agent it can be reported first to be fixed.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
IT PRODUCT SUPPORT
PT GLOBAL JET EXPRESS
11.2019 - Current
- Handling Agent all over Indonesia analyze and solve system prroblems
- Develope and create standart Operation Procedure
- Training for new agents or new employees
- Making flowchart for new system or application
- Testing program errors
- Presentate program error's solution to agent in monthly meeting
IT FREELANCE
PT. Mister Ponsel
02.2017 - 12.2018
Responsible for Maintence and repairing software or hardware
at 21 stores and control the internet network.
STAFF ADMINISTRATION
PT. KURNIA PERKASA
06.2014 - 08.2014
- Input Data of building material and maintence program.
Education
Senior High School -
Jakarta & VIANNEY
S.Kom - System Analyst
Bina Nusantara University
Jakarta 04.2001 -
Skills
Software Engineering
MS Office
Networking
Adobe Photoshop
Program Testing
Business Analysis
Problem-Solving
Analytical Skills
Certification
J&T Express Training Course - 2021
Personal Information
- Date of Birth: 12/14/1994
- Nationality: Indonesia
- Marital Status: Single
Extracurricular Activities
Member, Jesus For Youth, Jakarta, 06/2014, 05/2019
Leader for retreat Jesus For Youth, Jakarta, 12/2017
Member, Youth Amazing Grace, Jakarta, 02/2023, Present
Leader Meeting IT Nasional PT Global Jet Express 06/2022
Accomplishments
- Assemble computer components for office purposes
- Create a national IT meeting in Jakarta
- Create analysts and collect data for new application latest
Timeline
IT PRODUCT SUPPORT
PT GLOBAL JET EXPRESS
11.2019 - Current
IT FREELANCE
PT. Mister Ponsel
02.2017 - 12.2018
STAFF ADMINISTRATION
PT. KURNIA PERKASA
06.2014 - 08.2014
S.Kom - System Analyst
Bina Nusantara University
04.2001 -
Senior High School -
Jakarta & VIANNEY