E-commerce enthusiast. Have strong knowledge in Aftersales service operation, customer oriented, and customer service operation. At the current job also given the responsibility of working on the Spare Parts Warehouse. The task is to process inbound, inventory, and outbound.
Aftersales Operation
1. Unpacking: checking the product returned by the customer. sometimes also requires more investigations to find the customer case. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
2. Handling: Identified issues, analyzed information and provided solutions to problems. Provide solutions to customers for complaints submitted by considering customer satisfaction. but still in accordance with existing procedures.
3. Provide assistance for the warranty claim process for products that have been purchased but are damaged, both physically and functionally.
4. Prepared a variety of different written communications, reports and documents to ensure smooth operations.
5. Take responsibility for warehouse management activities of returned goods. starts with the inbound process, then puts it on location. If possible, then the product can be sold at a big discount so that the company does not experience a 100% loss. Gradually also take action to the stock taking process for the products in our inventory.
1. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
2. Perform duties for inspection on damaged goods that are in the Official Samsung store. Usually these items are damaged physically and in function.
3. Help them in reporting to the service center team to provide assistance in repairing damaged products.
4. Physically damaged goods will be re-checked in the warehouse by sorting according to the level of damage experienced. There will be products with grade A/B/C that can still be sold at a discount of 50%. And goods with big damage will be scraped
Client Services
Currently having an interest in the world of cryptocurrencies. Planning to make a cryptocurrency mining machine for passive income. In addition, because he is interested in the activity of making mining machines.