Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ARIANI LISDAWATI

ARIANI LISDAWATI

CUSTOMER SERVICE
BEKASI,INDONESIA

Summary

Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale.

Outside sales specialist with strength in negotiations, customer service. Excellent interpersonal and time management skills.

Overview

8
8
years of professional experience
2015
2015
years of post-secondary education
6
6
Certifications

Work History

CUSTOMER SERVICE

PT BANK CIMB NIAGA
06.2017 - 10.2023
  • Receive questions and complaints from customers and try to provide solutions
  • Providing explanation product
  • Selling bank product: Insurance, Personal Loan, Credit Card, Mortgage, Car payment loan, Installment saving etc
  • Maintain good relations with customer
  • Provided exceptional customer service, addressing questions or concerns professionally and courteously.
  • Provided excellent customer service while meeting challenging time goals.
  • Streamlined order fulfillment processes for faster customer service and satisfaction.

CUSTOMER SERVICE RELATED

PT BANK HSBC INDONESIA
10.2015 - 05.2017
  • Receive phone calls coming into the call center
  • Provide correct answers to any questions around the problem posed by the customer regarding the company's product.
  • Listen well to any complaints by consumers
  • Handling consumers with friendly and quickly

HELPDESK DATA CENTER

KEMENTERIAN DALAM NEGERI
08.2015 - 10.2015
  • Receive reports of problems regarding e-ktp from some regions. Where in each region has been appointed to be a representative to report to us.
  • Receive the report by phone, sms, or email. Received the report and submit to data center.

Education

Bachelor -

Universitas Negeri Jakarta

Skills

  • Team Work

  • Communication

  • Selling Product

Certification

RANK BEST LG ACTIVATION CUSTOMER SERVICE

Timeline

THE WINNER ACHIEVEMENT LG SYMPOSIUM 2022

03-2023

FINALIS CUSTOMER SERVICE CIMB NIAGA CX STAR AWARDS 2022

12-2022

THE WINNER ACHIEVEMENT LG SYMPOSIUM 2021

03-2022

RANK 3 BEST LG AIA ASSURANCE THE HIGHEST BY CASES

01-2022

RANK 1 BEST LG ACTIVATION CUSTOMER SERVICE

12-2021

RANK BEST LG ACTIVATION CUSTOMER SERVICE

03-2020

CUSTOMER SERVICE

PT BANK CIMB NIAGA
06.2017 - 10.2023

CUSTOMER SERVICE RELATED

PT BANK HSBC INDONESIA
10.2015 - 05.2017

HELPDESK DATA CENTER

KEMENTERIAN DALAM NEGERI
08.2015 - 10.2015

Bachelor -

Universitas Negeri Jakarta

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