Avani Gyoen Residence Blok B1 17 Jalan Kaliputih RT003/RW003 Desa Citayam Kec Tajur Halan Kab Bogor
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
18
18
years of professional experience
Work History
Hotel Manager
Qube Hotel By 98 Hospitality
09.2023 - Current
Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
Reduced operating expenses by negotiating with vendors and optimizing resource management.
Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Chief Engineer (Cluster)
Grand Whiz Megamas Manado
07.2019 - 09.2023
Evaluated vendor proposals for equipment purchases, selecting the best options based on cost-benefit analysis and long-term value.
Collaborated with stakeholders to develop project scopes, objectives, timelines, and deliverables in alignment with business goals.
Ensured regulatory compliance by staying updated on industry standards and implementing necessary changes to company procedures.
Coordinated with cross-functional teams to ensure seamless integration of new technologies and processes into existing systems.
Reviewed engineering designs for accuracy, feasibility, functionality before implementation to ensure success upon execution.
Improved safety standards by conducting thorough risk assessments and implementing necessary mitigation measures.
Managed budgets for engineering projects, making strategic decisions to optimize resources while maintaining quality standards.
Mentored junior engineers, providing guidance on best practices and technical expertise for professional growth.
Reduced equipment downtime through proactive preventive maintenance and timely repairs, ensuring smooth operations.
Chief Engineering
Whiz Prime Megamas Manado
07.2018 - 07.2019
Optimized system performance by implementing innovative engineering solutions and continuous improvement initiatives.
Enhanced productivity through streamlined workflows, process improvements, and efficient resource allocation.
Evaluated vendor proposals for equipment purchases, selecting the best options based on cost-benefit analysis and long-term value.
Contributed to the development of standard operating procedures, creating consistent guidelines for engineering tasks across the organization.
Developed strategic plans for facility upgrades and expansions, resulting in increased efficiency and capacity.
Oversaw facility inspections to identify areas of concern or opportunities for improvement in infrastructure management.
Managed budgets for engineering projects, making strategic decisions to optimize resources while maintaining quality standards.
Engineering Supervisor
Amaris Hotel Panakukkang Makassar
05.2016 - 07.2018
Championed environmental sustainability efforts by implementing energy-efficient systems and reducing waste generation throughout operations.
Evaluated new technologies and equipment for potential integration into existing operations, optimizing performance capabilities.
Oversaw procurement processes, negotiating contracts with suppliers for cost-effective sourcing of materials.
Created detailed project plans outlining scope, milestones, resources required, and timelines for successful execution.
Managed day-to-day operations of engineering departments, ensuring smooth workflows and timely project completion.
Implemented preventative maintenance programs to reduce equipment failure rates and minimize production delays.
Improved safety standards with thorough risk assessments and implementation of corrective measures.
Performed operational design reviews to determine feasibility and budgetary impacts of new proposals.
Engineering Operation Supervisor
Amaris Hotel Ambon
06.2010 - 02.2016
Championed environmental sustainability efforts by implementing energy-efficient systems and reducing waste generation throughout operations.
Evaluated new technologies and equipment for potential integration into existing operations, optimizing performance capabilities.
Oversaw procurement processes, negotiating contracts with suppliers for cost-effective sourcing of materials.
Created detailed project plans outlining scope, milestones, resources required, and timelines for successful execution.
Mentored junior engineers, contributing to their professional growth and development.
Optimized workflow management to increase overall productivity within the engineering department.
Managed day-to-day operations of engineering departments, ensuring smooth workflows and timely project completion.
Improved safety standards with thorough risk assessments and implementation of corrective measures.
Field Technician
PT. Telkomsel Makassar
06.2009 - 06.2010
Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
Store Supervisor
PT.Sinergi Makassar
05.2008 - 05.2009
Freelance Field Techinican
PT.Telkom Makassar
08.2006 - 06.2008
Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
Streamlined processes by developing and implementing new procedures for equipment testing and maintenance.
Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Safeguarded data integrity by conducting regular backups and adhering to strict security protocols during field operations.
Education
Electro
SMK Panca Marga
Jl.Talasalapang No 51A Rappocini Makassar
06.2003
Skills
Guest accommodations
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Software
Rhapsody Hotel System
Autocad
Coreldraw
Microsoft Office
Booknlink
Hotel system by santika group
Hobby
I'd love to watched movie during my off
Additional Information
References :
Femerio Firmansyah : Corp.Dir of Operational Qube hotel by 98 Hospitality
Liane : Cluster Human Resources Manager of Grand whiz megamas manado & whiz prime megamas manado
Tito Munawar : Corp. Director of Operation Intiwhiz hospitality management
Yance Lasa : General Manager of Santika luwuk (Former Hotel Manager Amaris Ambon)
Rurry Praja Adriawan : General Manager of Prime Biz Cikarang (Former Hotel Manager Amaris Ambon)
Dedi Bin Johan : General Manager of Swisbell Kupang (Former Hotoel Manager Amaris Panakukkang)
Accomplishments
Collaborated with team engineering amaris hotel ambon in the development of project amaris hotel panakukkang room rejuvenation.
Collaborated with team engineering grand whiz megamas manado in the development of installations pump roof top project .
Supporting owner throughout the inspection of the qube hotel project untill its soft opening and eventual grand opening
Profesional Skills
HVAC and CUWD system management electrical
Plumbing and technique
Strong mechanical, electrical and aptitudes
Excellent ability to maintain emergency plans and procedures
BUSINESS DEVELOPMENT MANAGER at Kingsgate Hotel Doha by Millennium Hotels and The Town Hotel Doha by Al Sraiya Hotels Hospitality GroupBUSINESS DEVELOPMENT MANAGER at Kingsgate Hotel Doha by Millennium Hotels and The Town Hotel Doha by Al Sraiya Hotels Hospitality Group