Arie Zulferdi

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-Site

Open to relocation: Yes

Minimum Desired Compensation

$28/hr

Important To Me

Flexible work hoursCareer advancementCompany CulturePersonal development programsHealthcare benefitsWork-life balancePaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Customer-focused professional with hands-on experience in hospitality and inventory management. Delivered exceptional guest satisfaction through effective communication and thorough cleaning procedures. Operated equipment safely while cultivating positive relationships with guests and team members.

Overview

14

years of professional experience

Work History

Room Attendant

HOMM Bintan Island

Bintan, ID

01.2025 - Current

Cleaned and sanitized guest rooms and public areas daily.
Managed linen inventory and ensured proper storage of supplies.
Reported maintenance issues to e
Collaborated with housekeeping team to maintain high cleanliness standards.
Organized cleaning schedules to optimize room readiness for guests.
Provided excellent customer service by addressing guest inquiries promptly.
Adhered to safety protocols while using cleaning equipment and chemicals.
Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
Demonstrated excellent customer service skills when interacting with guests throughout their stay.
Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
Managed linen cart by keeping neat and organized.
Interacted pleasantly with clients and guests when performing daily duties.
Responded quickly to guest inquiries and delivered linens and personal care items upon request.
Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Reported lost-and-found items promptly to the supervisor or manager on duty.
Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.

room villa Attendant

Banyantree Bintan Island

kepulauan riau, ID+62

01.2023 - 12.2024

Maintained cleanliness and organization of guest areas and facilities.
Assisted guests with inquiries and provided exceptional customer service.
Facilitated check-in and check-out processes for a smooth guest experience.
Coordinated with team members to enhance guest experiences and satisfaction.
Ensured that all customer service standards were met or exceeded during each shift.
Resolved customer issues to maintain high standards of customer satisfaction.
Communicated effectively with staff to resolve guest issues promptly.
Interacted positively with guests and coworkers to build professional relationships.
Monitored main areas to replenish inventory items when supplies ran low.
Managed inventory of supplies, ensuring availability for daily operations.
Conducted regular inventory checks to ensure adequate supplies are available.
Opened and closed establishment on time with proper setup and procedure.
Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
Monitored premises for potential risks and took appropriate action to keep patrons safe.
Informed management of any safety hazards or customer complaints immediately.
Reported incidents of damage or loss to supervisor for immediate remediation.
Supported event setups, ensuring all materials were prepared and in place.
Operated equipment for recreational activities ensuring safety measures were followed.
Monitored and reported any maintenance or safety issues to management promptly.
Coordinated with external service providers for maintenance and repair works.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.

Housekeeping Room Attendant

Angsana Bintan Riau Island

Kepulauan Riau, ID

09.2012 - 12.2022

Cleaned and sanitized guest rooms following established procedures and standards.
Stocked housekeeping carts with supplies for efficient room servicing.
Reported maintenance issues promptly to ensure guest satisfaction and safety.
Assisted in training new staff on cleaning techniques and protocols.
Coordinated with front desk to prioritize room readiness for incoming guests.
Maintained cleanliness in common areas, enhancing overall guest experience.
Ensured proper use of cleaning chemicals and equipment for safety compliance.
Managed inventory of linen and toiletries, ensuring adequate stock levels at all times.
Cleaned guest rooms, including vacuuming carpets and dusting furniture.
Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
Checked rooms to ensure they met standards for cleanliness and tidiness.
Maintained cleaning cart with supplies, such as fresh linens and towels.
Inspected all assigned rooms upon completion of cleaning duties.
Replaced dirty linens with clean items according to established standards of quality control.
Polished and sanitized floors, counters, bathtubs and window sills.
Communicated effectively with team members about daily assignments and task progress.
Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
Removed trash, recycling and linens from rooms to transport to designated areas.
Replenished room amenities according to established guidelines.
Reported guest issues, safety and maintenance concerns immediately to supervisor.
Assisted colleagues whenever necessary in order to meet deadlines set by management.
Reported any maintenance issues or damage found in the guest rooms to supervisor.
Interacted pleasantly with clients and guests when performing daily duties.
Followed safety procedures when using chemical cleaners and power equipment.
Removed soiled linens and articles from rooms and delivered to laundry area.

Education

Sekolah Menengah Atas (SMA), Dabo Singkep, Indonesia

Skills

Cleaning protocols
Customer service

Inventory management
Equipment operation

Timeline

Room Attendant - HOMM Bintan Island

01.2025 - Current

room villa Attendant - Banyantree Bintan Island