Arif Hidayat
Bachelor Of Engineering
Bekasi
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Production Service Administration
PT. Nurman Mitra Sentosa
Jababeka, Cikarang
08.2022 - 03.2023
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Customer Engagement Champion
PT. VADS Indonesia
Yogyakarta
09.2021 - 06.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Internship Student
Joint Operation PT. GMF - MMF Surabaya
Sidoarjo, Surabaya
01.2020 - 03.2020
- Provided clerical support, addressing routine, and special requirements.
- Delivered clerical support by handling range of routine and special requirements.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Engineering - Mechanical Engineering
Institut Teknologi Dirgantara Adisutjipto
DI Yogyakarta, Indonesia 09.2017 - 08.2021
Skills
Executive presentations
undefinedTimeline
Production Service Administration
PT. Nurman Mitra Sentosa
08.2022 - 03.2023
Customer Engagement Champion
PT. VADS Indonesia
09.2021 - 06.2022
Internship Student
Joint Operation PT. GMF - MMF Surabaya
01.2020 - 03.2020
Bachelor of Engineering - Mechanical Engineering
Institut Teknologi Dirgantara Adisutjipto
09.2017 - 08.2021
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