Dynamic and results-driven Food & Beverage and Operations Leader with over 20 years of progressive experience in hospitality management across Indonesia and international markets. Proven track record of success in pre-opening projects, operational turnarounds, team development, and revenue optimization. Adept at streamlining operations, enhancing guest satisfaction, and delivering business growth through strategic planning and hands-on leadership. Skilled in vendor negotiations, training program development, and people-centric leadership. Strong background working with top-tier hospitality brands including IHG, Tauzia, and Archipelago International. Passionate about transforming challenges into opportunities and empowering teams to exceed service and financial targets.
Customer service
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