ARIFUL MUNZILI
Corporate Regional F&B Manager
Badung,BA
Summary
OBJECTIVE :
To obtain a position that would allow a professional growth while contributing to the company's success and growth.
PROFESSIONAL SUMMARY:
Seasoned and passionate F&B Leaders with over 20 years of experience in managing diverse food and beverage operations in high-end hotels, resorts, and restaurants. Proven track record in driving revenue growth, optimizing operational efficiency, and delivering exceptional guest experiences. Adept at leading large teams, managing budgets, and implementing innovative F&B concepts that align with current trends and guest preferences.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
10
10
Certifications
Work History
Regional Corporate F&B Manager
Swiss-Belhotel International
3 2024 - Current
- Assisting 81 current and upcoming hotels and property management with the execution of renovated restaurant/bar concept documentation and design to ensure concept integrity and significantly improve guest experience, revenues, and profits
- Assisting the Regional Director of Food & Beverage, Technical Services Division & Pre-opening General Managers in all aspects of outlet & kitchen design layouts and specifications during the planning of future projects as well as renovation of existing operations
- To support smooth overall co-operation and communication between hotel General Managers, F&B Managers & Technical Services team
- Assisting the Regional Director of Food & Beverage, Technical Services Division & General Managers in the company's brand standards in relation to F&B FF&E
- Support in review manning guides and pre-opening budgets for Food & Beverage service and production
- To make recommendations of Food & Beverage IT requirements
- To compile & review all operating equipment for Food & Beverage specific to each project & location
- Set new initiatives and promotions and assist regional and hotel management teams with the successful implementation of new Food & Beverage programs
- Organize Food & Beverage workshops to continue developing the Food & Beverage standards for all regional hotels
- Visits to the properties to implement standards and provide practical coaching
- Establish action plans following a hotel visit to ensure the implementation of standards are achieved and measured
- Keep up to date with all new Food & Beverage practices, trends, and design directions
- Provide coaching for the Food & Beverage teams in hotels though Video Calls & Meetings
- Deal with honestly and fairly with clients, customers, suppliers, and company business partners
- The long-term success of the Company depends upon establishing mutually beneficial relationships
- Provides support and guidance to hotels in achieving hotel KPls
- Provide onsite and/or remote training, coaching, and development of key Food & Beverage personnel within the assigned region
- Maintain overall brand standards for quality, variety, creativity and presentation of all restaurants, outlets and banquet menus
- Create and subsequently assist in maintaining updated central recipe files and F&B SOPs on SBI Intranet platform and ensure training of production team in how to access and maintain
- Monitor and maintain F&B cost in hotels to ensure control function is in place and to be in accordance with the approved budget
- Support all SBI Hotels in purchasing that may involve ordering system and vendor appointment in different locations
- Visit hotels to implement standards and provide practical coaching, with follow-up action plans
- Provide coaching for the hotel Food & Beverage Manager in terms of induction, FB organization, menu composition, menu engineering and display philosophy, as well as product development
- Lead and Champion the Food Safety with a FSMS / HACCP (Food Safety Management System & Hazard Analysis and Critical Control Point), Workplace Safety, Sanitation and Organization
- As well as the implementation of HACCP to all SBII hotels
- Provides support for new hotels' openings and or takeovers within the region, which includes planning of restaurant layouts, manning guide, and F&B concepts
- Familiar with all related company documentation and especially with the relevant Operational Standards Manuals
- Thoroughly familiar with all corporate F&B Standards and have a good understanding of regional influence and methods of work.
F&B Manager
Mõvenpick Resort & Spa Jimbaran Bali
05.2018 - 01.2024
- Assisting F&B Director for day-to-day of F&B Outlets and Banquet operation
- Reporting directly to the General Manager in the absence of the F&B Director in overseeing all F&B Operations (Nov 2019 – April 2023) in charge for 5 Outlets (Anarasa All day dining Restaurants, Jejala Pool Bars, Katha Lounge, Mövenpick Café, Rooftop Bar & Restaurant), In Room Dining and Banquet with 3 Ballrooms total of 450 Sqm, 3 meeting rooms total of 150 Sqm
- Responsible to check and initiate improving procedures wherever required in regards of all activities within the F&B outlets such as cleanliness, set-up, workflow, speed, and efficiency
- Supervises all activities within the Meeting & Events department to ensure all events are planned, prepared, conducted and dismantled in a timely and professional manner according to the Mövenpick Meeting & Events standards
- Overlooks and ensures a professional organization and set-up of each restaurant
- Conducts daily briefings and monthly F&B departmental meetings with the management team of F&B in absence of F&B Director
- Monitors daily service briefings and monthly outlet communication meetings of their content and efficiency
- Behaves and acts in an exemplary fashion, embodying the brand mindset
- Ensures that guests' stay at the hotel runs smoothly, helping to always provide guest satisfaction through knowledge of the hotel
- Ensures the respect of procedures and hygiene and safety standards
- Manages and motivates Food & Beverage teams in line with the brand's recommended behavioral guidelines, to provide personalized high-quality guest services
- Manages headcount and organization for optimum efficiency in compliance with legislation Manages department to meet its targets
- Manages to increase hotel revenue through own sales effort
- Regularly available in the revenue center, doing a guest contact, asking guest feedback
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, to encourage loyalty
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints that are not settled directly by members of the team to ensure and maximize guest satisfaction in every service in every revenue center.
F&B Operation Manager
Pullman Bali Legian Beach
01.2017 - 05.2018
- Assisting F&B Director for day-to-day of F&B Outlets and Banquet operation
- Reporting directly to the General Manager in the absence of the F&B Director in overseeing all F&B Operations (Nov 2019 – April 2023) in charge for 5 Outlets (Anarasa All day dining Restaurants, Jejala Pool Bars, Katha Lounge, Mövenpick Café, Rooftop Bar & Restaurant), In Room Dining and Banquet with 3 Ballrooms total of 450 Sqm, 3 meeting rooms total of 150 Sqm
- Responsible to check and initiate improving procedures wherever required in regards of all activities within the F&B outlets such as cleanliness, set-up, workflow, speed, and efficiency
- Supervises all activities within the Meeting & Events department to ensure all events are planned, prepared, conducted and dismantled in a timely and professional manner according to the Mövenpick Meeting & Events standards
- Overlooks and ensures a professional organization and set-up of each restaurant
- Conducts daily briefings and monthly F&B departmental meetings with the management team of F&B in absence of F&B Director
- Monitors daily service briefings and monthly outlet communication meetings of their content and efficiency
- Behaves and acts in an exemplary fashion, embodying the brand mindset
- Ensures that guests' stay at the hotel runs smoothly, helping to always provide guest satisfaction through knowledge of the hotel
- Ensures the respect of procedures and hygiene and safety standards
- Manages and motivates Food & Beverage teams in line with the brand's recommended behavioral guidelines, to provide personalized high-quality guest services
- Manages headcount and organization for optimum efficiency in compliance with legislation Helps the department meet its targets
- Regularly available in the revenue center, doing guest contact, and asking guest feedback
- Develops high-quality relationships with guests, from the moment they arrive and throughout their stay, to encourage loyalty
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints that are not settled directly by members of the team to ensure and maximize guest satisfaction in every service in every revenue center.
Senior Assistant Manager
The Mulia, Mulia Resort & Villas
12.2015 - 01.2017
- In charge for Soleil restaurant an Italian - French and Pan Asian fine dining cuisine, Sky Bar and overseeing Pool Beach Bar
Assistant Outlet Manager
The Mulia, Mulia Resort & Villas
04.2013 - 11.2015
- In charge for Table8 Restaurant (Pre-Opening) an Authentic Chinese fine dining, in charge for Soleil restaurant a Mediterranean and Pan Asian fine dining cuisine and overseeing Sky Bar an open-air bar
Assistant Outlet Manager
The Mulia, Mulia Resort & Villas
01.2013 - 04.2013
- In charge for Cascade Lounge
Outlet Manager
Novotel Jakarta Gajah Mada
10.2012 - 01.2013
- In Charge for Square Restaurant, Le Bar Lounge, Room Service, The Breeze pool side Bar
Assistant Manager
Alila Hotels Jakarta
03.2010 - 10.2012
- In charge for Banquet, Buzz Restaurant, Room service, Pool Bar, Lobby Lounge, and Executive Lounge
F&B Supervisor
Alila Hotels Jakarta
03.2010 - 03.2011
- In charge for Banquet and Buzz All day dining Restaurant and Lobby Lounge
Front Server and Departmental Designated Trainer
Four Seasons Hotel - Doha Qatar
03.2005 - 11.2009
- At Brasserie on the Beach Restaurant and IL Teatro Italian Fine Dining
Waiter
Star Cruises
10.2000 - 08.2001
- In All Day Dining Restaurant “Raffles”
Education
Bachelor's Degree in Information Systems - Management Information Systems
Darma Persada University
Jakarta, Indonesia 04.2001 -
High School Diploma -
SMUN 27
JAKARTA 01.1996 - 01.1999
Skills
Strategic F&B Planning
Revenue Management
Budgeting & Cost Control
Team Leadership & Development
Menu Design & Development
Guest Experience Enhancement
Quality & Compliance Standards (HACCP)
English Spoken
Computer operation: Shiji Review Pro, Trust You Survey, Office, Micros, POS, PCL, and Lotus notes, Fidelio
Cost Control
Food and Beverage Operations
Menu development
Customer Service
Operations Management
Reliable and Responsible
Adaptability and Flexibility
Recruitment
Analytical Thinking
Quality Control
Coaching and Mentoring
Calm and Pleasant Demeanor
Certification
2023, ServSafe Food Protection Manager Certification ANSI, April 2023 – April 2028
Accomplishments
- Four Season Hotel Doha Employees of the Month (April 2007 & March 2009)
- Recognition of passionate service, positive attitude, superior teamwork, and outstanding contribution during “DOHA Tribeca Film Festival October 2009”
- Recognition of passionate service, professionalism, and teamwork during “Arab Summit Event March 2009”
- Recognition of hard work, great attitude, flexibility, and service passion during “Doha 15th Asian games December 2007”
- Recognition of hard work, passion, and commitment demonstrated during “Forbes CEO Forum February 2007”
Education
2001, 2005, Darma Persada University, Information System (S1) Jakarta
1999, 2000, GSP Floating Hotel Operation, Jakarta
1996, 1999, 27 State Senior High School, Jakarta
1993, 1996, Trisula Perwari 02 Junior High School
1986, 1993, State Elementary School 08, Jakarta
LIA Computer Course (MS Offices)
LIA English Course (Intermediate Level)
Timeline
F&B Manager
Mõvenpick Resort & Spa Jimbaran Bali
05.2018 - 01.2024
F&B Operation Manager
Pullman Bali Legian Beach
01.2017 - 05.2018
Senior Assistant Manager
The Mulia, Mulia Resort & Villas
12.2015 - 01.2017
Assistant Outlet Manager
The Mulia, Mulia Resort & Villas
04.2013 - 11.2015
Assistant Outlet Manager
The Mulia, Mulia Resort & Villas
01.2013 - 04.2013
Outlet Manager
Novotel Jakarta Gajah Mada
10.2012 - 01.2013
Assistant Manager
Alila Hotels Jakarta
03.2010 - 10.2012
F&B Supervisor
Alila Hotels Jakarta
03.2010 - 03.2011
Front Server and Departmental Designated Trainer
Four Seasons Hotel - Doha Qatar
03.2005 - 11.2009
Bachelor's Degree in Information Systems - Management Information Systems
Darma Persada University
04.2001 -
Waiter
Star Cruises
10.2000 - 08.2001
High School Diploma -
SMUN 27
01.1996 - 01.1999
Regional Corporate F&B Manager
Swiss-Belhotel International
3 2024 - Current