Ariny Widyasi
Purchasing Koordinator, Operation Support Specialist Dan Sekretaris
North Jakarta
Summary
Having graduated with a D3 degree from Universitas Negeri Jakarta in 2010 and completing my S1 degree at Perbanas Institute in 2016, my first workplace was PT Griya Miesejati (Restoran Bakmi GM). At Bakmi GM, I acquired valuable experience and refined my skills in the restaurant industry. I am now excited to utilize my expertise and make a meaningful contribution in a new professional role.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Operation Support Specialist Dan Sekretaris
PT Griya Miesejati
DKI Jakarta, Jakarta Utara
10.2010 - 02.2024
- Company Overview: Restoran Bakmi GM
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Simplified user guides and FAQ sections, making it easier for customers to find solutions independently.
- Led workshops for users on new features and best practices, increasing customer engagement and product utilization.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Assisted in deployment of software updates to improve system functionality and user experience.
- Improved team morale and cohesion by initiating regular team-building activities and feedback sessions.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
- Improved customer retention with empathetic and efficient handling of support cases.
- Facilitated smooth software migrations for customers, ensuring minimal disruption and high satisfaction.
- Enhanced security measures by identifying and mitigating potential threats, safeguarding user data and trust.
Purchasing Koordinator
PT Griya Miesejati
DKI Jakarta, JKT Utara
02.2024 - Current
- Maintained complete documentation and records of all purchasing activities.
- Analyzed market trends and supplier performance data to identify opportunities for improvement and cost reduction.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, contributing to overall operational effectiveness.
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
- Created purchase orders and had each signed by production managers.
- Developed strong relationships with key suppliers, fostering trust and collaboration that enabled successful negotiations.
- Monitored all purchase requisitions and handled adjustments with vendors.
Education
Associate of Applied Science - Management
Universitas Negeri Jakarta
DKI Jakarta 07.2004 - 06.2007
Associate of Applied Science -
Perbanas Institute
DKI JAkarta 07.2014 - 05.2017
Skills
- Effective communication
- Effective negotiation
- Koordinasi tim
- Team facilitator
- Cross-functional teamwork experience
- Effective leadership
Order tracking
Price negotiations
Supplier negotiation
Supply chain optimization
Purchase orders
Personal Information
Date of Birth: 04/16/89
Timeline
Purchasing Koordinator
PT Griya Miesejati
02.2024 - Current
Associate of Applied Science -
Perbanas Institute
07.2014 - 05.2017
Operation Support Specialist Dan Sekretaris
PT Griya Miesejati
10.2010 - 02.2024
Associate of Applied Science - Management
Universitas Negeri Jakarta
07.2004 - 06.2007
Similar Profiles
Atika RamadhaniaAtika Ramadhania
Online Seller at Griya OrchidOnline Seller at Griya Orchid
Meidiana RahmadianiMeidiana Rahmadiani
Cashier at GriyaCashier at Griya
Christ Andy Pujiaty RappaChrist Andy Pujiaty Rappa
Finance Staff - Account Payable at Galeon Group (PT En Prima Food and Beverage, PT Prima Perkasa Globalindo, PT Prima Kota Kencana)Finance Staff - Account Payable at Galeon Group (PT En Prima Food and Beverage, PT Prima Perkasa Globalindo, PT Prima Kota Kencana)