Jira
Ario Prasetio
Product Manager
Summary
Diligent Product Manager offering 5 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Product Manager
Fuse Group
Jakarta
09.2022 - Current
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Prioritized roadmap in order to achieve product goals and metrics.
- Coordinated design meetings and decisions with internal departments and teams.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Directed planning and budgeting efforts.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
Data Product Manager
Koinworks
Jakarta
12.2021 - 09.2022
- Used coordination and planning skills to achieve results according to schedule.
- Led projects and analyzed data to identify opportunities for improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Creating Single Source Of Truth (SSOT)
- Automation for manual report
- Creating and maintaining Data Governance
- Support, creating and maintain Roadmap for Data team
Associate Product Owner
Koinworks
Jakarta
09.2020 - 09.2021
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Understood technology trends and changes within defined markets.
- Creating metric and calculation for successful of whole company
- Aligning to related team about metric and data gathering
- Creating sprint planning, backlog grooming
- Creating and maintaining timeline
Project Management Officer
BTPN Jenius
Jakarta
08.2019 - 09.2020
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Creating automated timeline dashboard
- Assisted any workshop, working group and Beta testing
Customer Experience Analyst
Jenius BTPN
Jakarta
08.2018 - 08.2019
- Discovered root causes of problems and identified appropriate solutions.
- Monitored emerging UX design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects.
- Maximized system performance, enhancing end-user experience by applying iterative back end development updates.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
Business Incubation Intern
Jenius BTPN
Jakarta
05.2018 - 08.2018
- Primarily helping all related team to develop chatbot.
- Making draft for all possible question for chatbot.
- Conducted research, gathered information from multiple sources and presented results.
Customer Service Supervisor
Tabitha Express
Jakarta
01.2018 - 03.2018
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Researched and corrected customer concerns to promote company loyalty.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Address customer concerns, provide timely feedback on service failures
- Review exception reports regularly, identify and resolve discrepancies
International Customer Service Agent
FedEx
Jakarta
11.2016 - 11.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Arts - Communication
Universitas Terbuka
Jakarta 09.2017 - 10.2022
Skills
Research and trend analysis
undefinedSoftware
Smartsheet
Tableau
Confluence
Timeline
Product Manager
Fuse Group
09.2022 - Current
Data Product Manager
Koinworks
12.2021 - 09.2022
Associate Product Owner
Koinworks
09.2020 - 09.2021
Project Management Officer
BTPN Jenius
08.2019 - 09.2020
Customer Experience Analyst
Jenius BTPN
08.2018 - 08.2019
Business Incubation Intern
Jenius BTPN
05.2018 - 08.2018
Customer Service Supervisor
Tabitha Express
01.2018 - 03.2018
Bachelor of Arts - Communication
Universitas Terbuka
09.2017 - 10.2022
International Customer Service Agent
FedEx
11.2016 - 11.2017
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