Armida Quintero-rojo
Idaho Falls
Summary
Proven leader in service management with a focus on problem-solving and stress management. Skilled in coaching and mentorship, fostering employee growth, and guest satisfaction.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Service Manager
Olive Garden
Idaho falls
06.2021 - Current
- Managed daily operations of service team to ensure customer satisfaction.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Hired and trained service department staff to drive performance.
- Conducted regular performance reviews to assess staff development needs.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Always finding ways to develope a team member during shift for their development.
Culinary Professional
Olive Garden
Idaho Falls
01.2011 - 06.2021
- Managed kitchen operations to ensure efficient food preparation.
- Trained new staff on cooking techniques and safety protocols.
- Collaborated with team to maintain cleanliness and organization.
- Implemented food safety standards to ensure compliance with regulations.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Monitored quality, presentation, and quantities of plated food across line.
- Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
- Provided guidance and assistance to other cooks when necessary during peak hours.
Cook
Pizza Hut
Idaho falls
08.2009 - 01.2011
- Assisted in cooking and plating dishes according to restaurant standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Collaborated with team members to ensure timely food service during peak hours.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Learned various cooking techniques to enhance culinary skills and knowledge.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Assistant Manager
Guest House Inn
Idaho Falls
01.2009 - 08.2009
- Managed daily operations to ensure smooth guest experiences.
- Assisted in training new staff on service standards and procedures.
- Coordinated room assignments and housekeeping schedules effectively.
- Oversaw inventory management for supplies and amenities efficiently.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
Busser
Plum Loco
Idaho Falls
08.2008 - 01.2009
- Cleaned and set tables for customer dining experience.
- Assisted servers by delivering food and drinks promptly.
- Maintained cleanliness of dining area throughout shift.
- Restocked supplies, including napkins, utensils, and condiments.
- Supported kitchen staff by clearing plates and utensils efficiently.
- Handled customer requests with positive attitude and professionalism.
- Maintained a friendly attitude towards customers at all times.
- Took initiative to help others whenever necessary.
Education
High School Diploma -
American School of Corr.
Chicago, IL06-2017
Skills
- Performance evaluation
- Team development
- Problem solving
- Leadership skills
- Stress management
- Bilingual English and Spanish
- New employee hiring
- Coaching and mentorship
- Performance evaluations
Languages
Spanish
Native/ Bilingual
Certification
ServSafe Proctor
Timeline
Service Manager
Olive Garden
06.2021 - Current
Culinary Professional
Olive Garden
01.2011 - 06.2021
Cook
Pizza Hut
08.2009 - 01.2011
Assistant Manager
Guest House Inn
01.2009 - 08.2009
Busser
Plum Loco
08.2008 - 01.2009
High School Diploma -
American School of Corr.