Arnius Robert Santhio
Centre Manager
Jakarta,Indonesia
Summary
I have been working in a variety of roles for over 20 years, across administration, sales, marketing and teaching. My most recent role was as a centre manager in I Can Read where I managed all aspects including administration, sales, marketing, and academic. provide training and motivation to the team.
I have excellent problem solving skills and am highly motivated and self-driven. I am always willing to seek guidance when required but can also work with little supervision.
As a customer service professional I pay attention to detail and take pride in my ability to listen carefully, evaluate situations and come up with constructive ways forward that are suitable for both the customer and the business.
My interest in design has given me experience to work with an owner of PPC Group that is based in California United States. I was working remotely to design some books, helped by an illustrator Alona, we succeed to make some books and sell in Amazon
Overview
20
20
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Centre Manager
I CAN READ
Jakarta, Indonesia
01.2013 - Current
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
English Teacher/ Phonology and Reading Specialist
I CAN READ
Jakarta, Indonesia
12.2011 - 01.2013
- Prepared comprehensive English curriculum for multiple classes.
- Led interesting and diverse group activities to engage students in course material.
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Coordinated activities to encourage interest in reading.
- Developed innovative lesson plans to engage students in English language learning.
- Designed and implemented assessments to measure student progress in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Kept classroom organized, clean and safe for students and visitors.
- Supported student skill development in alignment with personal and academic goals.
- Advised students and provided guidance on academic progress.
- Provided grades and progress reports to evaluate student learning needs.
- Participated in professional development activities to stay current with literature trends.
- Assisted with student organization events to promote student engagement.
Strategic Account Manager
PT Riksa Berlian Mahkota Buana
Cirebon, Indonesia
02.2011 - 06.2011
- Suggested solutions and innovative ideas to meet client needs.
- Created demand by matching business problems to product and service solutions.
- Monitored sales performance metrics to achieve strategic account objectives.
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
- Partnered with internal resources to present additional value and expertise to clients.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Marketing Manager
PT Parklane
Cirebon, Indonesia
03.2010 - 07.2010
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Performed market segmentations, targeting and positioning for each product line.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Worked with graphic designers and writers to establish theme and tone for content.
- Used data analytics to track lead generation campaigns and improve quality.
Sales Supervisor
Indovision
Cirebon, Indonesia
11.2005 - 11.2006
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Promoted exceptional customer service by engaging clients on sales floor.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Mentored sales team in applying effective sales techniques.
- Trained team members in successful strategies to meet operational and sales targets.
Administration Officer
PD Bares Jaya and PT THK AMDK
Gombong, Indonesia
06.2003 - 09.2005
- Drafted and distributed invoices for outstanding payments.
- Managed daily payment processing and drafted related financial documents.
- Processed petty cash, purchase orders and account transactions.
- Entered transaction records and customer data in company database.
- Computerized office activities.
- Controlling the inventory
Education
Bachelor - Management Information Systems
06.2008 - 07.2009
Diploma 3 - Information Management
06.2005 - 07.2008
Skills
Managerial experience
References
Stefanie from I CAN READ +62 899-8097-611
Vica from I CAN READ +62 818-319-979
Ray Frohnhoefer from PPC Group +1 (760) 685-2197
Alona from PPC Group +62 896 19628228
Timeline
Centre Manager - I CAN READ
01.2013 - Current
English Teacher/ Phonology and Reading Specialist - I CAN READ
12.2011 - 01.2013
Strategic Account Manager - PT Riksa Berlian Mahkota Buana
02.2011 - 06.2011
Marketing Manager - PT Parklane
03.2010 - 07.2010
Web Information Technology - Bachelor, Management Information Systems
06.2008 - 07.2009
Sales Supervisor - Indovision
11.2005 - 11.2006
Web Information Technology - Diploma 3, Information Management
06.2005 - 07.2008
Administration Officer - PD Bares Jaya and PT THK AMDK
06.2003 - 09.2005
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