Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Arnov Ariansyah

Arnov Ariansyah

Jakarta,JK

Summary

Adept at driving operational excellence and fostering cross-functional collaboration, I significantly enhanced team productivity and reduced costs at PT. Home Credit Indonesia. My expertise in data analytics and innovative problem-solving led to streamlined processes and improved decision-making, achieving notable project milestones and fostering a high-performance culture.

Overview

12
12
years of professional experience

Work History

Contract Management Lead (Sr Manager)

PT. Home Credit Indonesia
11.2022 - 05.2024
  • Held monthly meetings to provided strong leadership and enhance team productivity to drive successful business
  • Improved team performance by providing comprehensive training
  • Cross-functional teams to achieve project milestones and deliver high-quality results.
  • Collaborated closely with peers from other departments to drive organizational success
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Conducted performance evaluations and hiring to maintain appropriate staffing requirements.
  • Strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
  • Implemented risk management framework, mitigating potential threats to project success and company operations.
  • Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
  • Defined clear targets and objectives and communicated to other team members.
  • Launched quality assurance practices for each phase of development

Back Office Registration Lead (Manager)

PT. Home Credit Indonesia
08.2018 - 10.2022
  • Evaluated team performance regularly, offering constructive feedback and creating development plans for continuous improvement.
  • Built a high-performance team culture such as coaching, mentoring, and empowerment.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with cross-functional teams to develop innovative solutions
  • Identified areas of process inefficiency, recommending improvements
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development

Back Office Registration Assistant Manager

PT. Home Credit Indoneisa
07.2016 - 07.2018
  • Improved registration process by streamlining documentation
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees
  • Monitoring scheduled staff shifts to ensure proper coverage, especially on peak season.
  • Enhanced team productivity by streamlining operational processes.
  • Analyzed data to identify trends

Quality Assurance Assistant Manager

PT. Home Credit Indonesia
06.2016 - 06.2018
  • Helped with customer complaint investigations to improve quality
  • Assisted with independent internal and external audits.
  • Generated quality control reports to identify issue and communicate patterns.
  • Developed corrective action plans to improve overall quality of Ops team.
  • Trained new QA on company processes, policies, and inspection techniques, enhancing overall team efficiency.
  • Streamlined documentation processes through the implementation of digital tools , reducing human error potential while increasing productivity levels significantly among team members.
  • Reviewed and updated standard operating procedures for quality assurance tasks regularly to ensure alignment with current best practices.
  • Managed quality assurance initiatives.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Focused on employee engagement, collaboration, and continuous learning opportunities.
  • Recruited, interviewed and hired employees and implemented mentoring program

Quality Assurance Team Leader

PT. Home Credit Indoneisa
01.2015 - 05.2016
  • Monitored completion of tasks for QA team.
  • Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
  • Coached and motivated QA team to develop competencies.
  • Strengthened communication between QA and development teams through regular meetings and feedback sessions, fostering a collaborative work environment.
  • Championed continuous improvement initiatives within the QA team.

Quality Control Specialist

PT. Home Credit Indonesia
07.2014 - 12.2014
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across team.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Reported problems and concerns to Manager.
  • Performed tests and inspections to conform to established standards.
  • Conducted data review and followed standard practices to find solutions.

Operations Underwriting Team Leader

PT. Home Credit Indonesia
08.2012 - 07.2014
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Developed and executed training programs that significantly improved team skills.
  • Devised and implemented processes and procedures to streamline operations.

Education

Bachelor of Economics - Finance Management

STIE Perbanas
Jakarta, Indonesia
04.2001 -

Skills

Operations management

Timeline

Contract Management Lead (Sr Manager)

PT. Home Credit Indonesia
11.2022 - 05.2024

Back Office Registration Lead (Manager)

PT. Home Credit Indonesia
08.2018 - 10.2022

Back Office Registration Assistant Manager

PT. Home Credit Indoneisa
07.2016 - 07.2018

Quality Assurance Assistant Manager

PT. Home Credit Indonesia
06.2016 - 06.2018

Quality Assurance Team Leader

PT. Home Credit Indoneisa
01.2015 - 05.2016

Quality Control Specialist

PT. Home Credit Indonesia
07.2014 - 12.2014

Operations Underwriting Team Leader

PT. Home Credit Indonesia
08.2012 - 07.2014

Bachelor of Economics - Finance Management

STIE Perbanas
04.2001 -

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