Arresty Theresia Angelina
Senior Account Manager
Bandung
Summary
Dynamic Senior Account Manager with a proven track record at PT. Industri Telekomunikasi Indonesia, excelling in strategic planning and client relationship management. Enhanced revenue through innovative upselling initiatives and fostered cross-functional collaboration, resulting in improved client satisfaction and retention. Adept at negotiating and implementing technology integration for optimal business outcomes.
Overview
16
16
years of professional experience
Work History
Senior Account Manager
PT. Industri Telekomunikasi Indonesia (Persero)
Bandung, Indonesia
07.2023 - 01.2024
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Boosted client satisfaction by effectively managing and resolving account issues.
Senior Project Manager
PT Industri Telekomunikasi Indonesia (Persero)
01.2022 - 06.2023
- Maintained schedules to meet key milestones at every project phase.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Senior Process Engineer
PT Industri Telekomunikasi Indonesia (Persero)
01.2020 - 12.2021
- Improved service quality by conducting root cause analysis on process deviations and implementing corrective actions.
- Enhanced safety performance with the development of comprehensive operating procedures and training programs.
- Evaluated new solution implementations, ensuring seamless integration into existing processes without affecting service levels.
- Developed strong relationships with suppliers/vendors that ensured access to high-quality services.
Head of Engineering
PT. Industri Telekomunikasi Indonesia (Persero)
01.2017 - 12.2019
- Enhanced overall team productivity with continuous training and mentoring of junior engineers.
- Improved engineering processes by streamlining workflows and implementing efficient technical solution.
- Fostered a culture of innovation and continuous improvement by encouraging the sharing of ideas, leading to increased creativity and problem-solving capabilities within the team.
- Identified areas of improvement in existing systems, providing recommendations that resulted in significant cost savings over time.
- Checked design compliance with product specifications and standards requirements.
Account Manager
PT. Industri Telekomunikasi Indonesia (Persero)
01.2016 - 12.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Project Management
PT. Industri Telekomunikasi Indonesia (Persero)
11.2012 - 12.2015
- Improved efficiency by streamlining processes and implementing effective project management strategies.
- Optimized project delivery by implementing standardized project management methodologies and best practices.
- Streamlined operations by implementing effective project management tools and methodologies.
- Enhanced team collaboration by streamlining communication and project management processes.
Transmission Network Planning Engineer
PT. Huawei Tech Investment
02.2008 - 06.2009
- Achieved high-level network stability by proactively addressing potential risks, vulnerabilities, and inefficiencies.
- Evaluated customer needs and selected optimal hardware for cost-effective technology acquisitions.
- Leveraged analytics tools for detailed plan on network performance leading to informed decision-making and targeted improvements.
- Improved network performance by designing and implementing network infrastructure upgrades.
Education
Master of Business Administration - Business Administration And Management
Institut Teknologi Bandung
Bandung 04.2001 -
Bachelor of Engineering - Telecommunications Engineering
Sekolah Tinggi Teknologi Telkom
Bandung 04.2001 -
Skills
Strategic planning
Partnership development
Excellent negotiation skills
Business development
Business strategies
Teamwork and collaboration
Project planning
Client relationship management
Cross-functional communication
Project management
Persuasive communication style
Technology integration
Timeline
Senior Account Manager
PT. Industri Telekomunikasi Indonesia (Persero)
07.2023 - 01.2024
Senior Project Manager
PT Industri Telekomunikasi Indonesia (Persero)
01.2022 - 06.2023
Senior Process Engineer
PT Industri Telekomunikasi Indonesia (Persero)
01.2020 - 12.2021
Head of Engineering
PT. Industri Telekomunikasi Indonesia (Persero)
01.2017 - 12.2019
Account Manager
PT. Industri Telekomunikasi Indonesia (Persero)
01.2016 - 12.2016
Project Management
PT. Industri Telekomunikasi Indonesia (Persero)
11.2012 - 12.2015
Transmission Network Planning Engineer
PT. Huawei Tech Investment
02.2008 - 06.2009
Master of Business Administration - Business Administration And Management
Institut Teknologi Bandung
04.2001 -
Bachelor of Engineering - Telecommunications Engineering
Sekolah Tinggi Teknologi Telkom
04.2001 -
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