Arrikza Syah Putri
Customer Service
Pekalongan,JT
Summary
A detail-oriented administrator with a background in management. I was previously responsible for maintaining order and overseeing office operations for a team of 150–200 employees. I then transitioned to a customer service role at one of Indonesia’s major marketplaces. I am meticulous in completing tasks, willing to work hard, and eager to learn from those around me.
Overview
9
9
years of professional experience
2
2
Certificates
Work History
Customer Service Officer
PT. MitraComm Ekasarana
09.2020 - 03.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
Site Admistration Officer
PT. Waskita Karya Proyek Jalan Tol Semarang Batang
07.2016 - 06.2020
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Education
Bachelor of Economics - Economics
Universitas Islam Indonesia
Yogyakarta, Indonesia 04.2001 -
Skills
Customer support
Certification
TOEFL
Timeline
Customer Service Officer
PT. MitraComm Ekasarana
09.2020 - 03.2025
Site Admistration Officer
PT. Waskita Karya Proyek Jalan Tol Semarang Batang
07.2016 - 06.2020
Bachelor of Economics - Economics
Universitas Islam Indonesia
04.2001 -
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