Arvin Arditya Leksono
Operations Specialist
Jakarta
Summary
Seasoned operations manager with expertise in analytics and a proven ability to lead diverse teams and enhance customer experience. Demonstrated success in managing departments within digital travel accommodation, digital banking, and SaaS companies. Skilled in operations management, data integrity, and finance, resulting in exceptional outcomes in fast-paced settings. Dynamic and results-oriented leader with a focus on driving operational efficiencies.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Operations Manager
Brick
Jakarta, DKI Jakarta
10.2024 - Current
- Company Overview: Financial Technology
- Lead and manage dynamic, cross-functional teams across Client Service, Payment & Reconciliation, Onboarding, Fraud Prevention, and API Integration
- Client Service: Drive exceptional customer support and satisfaction through scalable solutions
- Payment & Reconciliation: Oversee payment operations, ensure accuracy in transaction processing, and streamline reconciliation workflows
- Onboarding (KYB & Due Diligence): Ensure seamless client onboarding with robust Know Your Business (KYB) protocols and thorough due diligence practices
- Fraud Prevention: Implement proactive fraud detection and prevention strategies, safeguarding company and client assets
- API Integration & Technical Sales: Support API integrations, delivering technical solutions to clients and driving revenue through collaborative sales efforts
- Regularly reviewed performance, pinpointing improvement areas and crafting response plans.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Risk & Operations Analytics
Honest Financial Technology
Jakarta, DKI Jakarta
11.2022 - 10.2024
- Company Overview: Financial Technology
- Data Management Expertise: Proficiently managed data using BigQuery/SQL to support transaction monitoring, disputes & chargeback, AML, and risk management initiative
- Project Leadership: Led collaborative projects with Product Team to enhance the MIS, driving improvements in reporting and utilization
- Automation Implementation: Spearheaded the automation of reporting for Risk & Operations division, boosting accuracy in reporting
- Cross-Functional Coordination: Coordinate closely with departments to align risk management practices and enhancing operational resilience
- Reviewed existing policies and procedures for alignment with current best practices in risk management, leading to necessary updates or revisions where applicable.
- Evaluated the effectiveness of implemented risk mitigation measures by tracking progress against established KPIs.
- Prevented potential fraud by monitoring financial transactions for suspicious activity and taking appropriate action when needed.
Operations Manager
Influx Inc.
Jakarta, DKI Jakarta
02.2022 - 11.2022
- Company Overview: Support As A Service
- People Management: Directed a cross-functional team, enhancing productivity and fostering a collaborative work environment
- Ensuring a seamless experience for clients across EU & AU markets
- Reporting: Provided critical insights and reports directly to Operations Director to support strategic operational improvements
- Profit/Loss Margin Analytics: Conducted detailed P/L analysis achieving an impressive average profit margin of 49%
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Customer Operations Lead
PT Bank Jago Tbk.
Jakarta, DKI Jakarta
06.2021 - 02.2022
- Company Overview: Digital Bank
- Team Leadership: Supervised and motivated a diverse team of 61 Outbound Operations Agents and 3 Customer Experience Officers
- KYC Analyst Leadership: Effectively managing a team of 36 KYC Analyst
- Strategic Reporting: Provided in-depth reports and insights to senior management, supporting strategic operational improvements
- Directed day-to-day operations, ensuring prompt delivery of superior products and customer services.
- Enhanced operational efficiency by deploying streamlined processes and optimizing workflows.
Payment & Data Integrity Lead
ZENRooms.com ( Rocket Internet Venture )
Jakarta, DKI Jakarta
05.2018 - 08.2019
- Company Overview: Digital Accommodation & Hospitality SAAS
- Team Leadership: Managing a team of 10 people to optimize Global Payments and Data Integration system
- Data Integrity Reporting: Delivered comprehensive monthly insights and Advisory to related stakeholders including COO, CFO, CS Manager, and Head of Content & Distribution
- Performance Analytics: Conducted in-depth data analysis to track and improve system performance, resulting in a 75% increase in data accuracy
- Strengthened data integrity by implementing automation and standardization in data entry practices.
Education
Bachelor's Degree - Business Administration - Hotel & Tourism Management Concentration
Swiss German University
BSD City 08.2012 - 07.2016
Skills
- Operations Analytics & Reporting
- Leadership
- Microsoft & Google Suites
- Analytical Thinking
- Problem-solving
- Looker Studio
- Metabase
- SQL
- Big Query
- Python
- CRM Tools
- Structured Communications
- Process Improvement
- Operations management
- Performance monitoring
- Reconciliation
- Fraud Detection
- Customer Due Diligence
- Know Your Customer
- Anti-Money Laundering
- Customer service
Certification
R Fundamental for Data Science, 05/2022, Present
Timeline
Operations Manager
Brick
10.2024 - Current
Risk & Operations Analytics
Honest Financial Technology
11.2022 - 10.2024
Operations Manager
Influx Inc.
02.2022 - 11.2022
Customer Operations Lead
PT Bank Jago Tbk.
06.2021 - 02.2022
Payment & Data Integrity Lead
ZENRooms.com ( Rocket Internet Venture )
05.2018 - 08.2019
Bachelor's Degree - Business Administration - Hotel & Tourism Management Concentration
Swiss German University
08.2012 - 07.2016
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