ASHLEY MEYER
Homedale,ID
Summary
Experienced customer service professional skilled in managing and nurturing customer relationships, providing exceptional support, and enhancing satisfaction. Effective communicator and problem-solver, recognized for fostering a collaborative team environment and consistently delivering reliable results in fast-paced settings. Committed to continuous learning, adapting, and driving personal growth to achieve excellence.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
Saia LTL Freight
03.2021 - Current
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
- Achieved over 50% higher than required company production goals per hour on daily basis.
- Accomplished a Quality Assurance score of 100% for majority of year.
Child Care Provider
Calvary Kids
01.2020 - 03.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
Customer Service Specialist
Canyon County Assessor
12.2016 - 01.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Ensure accuracy of tax emption and tax reduction documents while reviewing financial statements for exemption eligibility.
Education
High School Diploma -
Fairfield Christian School
Fairfield, CA06-2011
Skills
- Excellent verbal and written communication
- Teamwork and collaboration
- Training development aptitude
- Relationship building
- Calm and professional under pressure
- Dedication to Skill Advancement
- CRM software
- Microsoft office
Timeline
Senior Customer Service Representative
Saia LTL Freight
03.2021 - Current
Child Care Provider
Calvary Kids
01.2020 - 03.2021
Customer Service Specialist
Canyon County Assessor
12.2016 - 01.2020
High School Diploma -
Fairfield Christian School
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