Ashley Irby
Orofino
Summary
Professional server, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
20
20
years of professional experience
Work History
Server
Riverside Lanes & Cafe
09.2022 - 11.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, prioritizing tasks for timely service.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Trained new servers on menu items, service standards, and point-of-sale systems.
- Assisted in inventory management by monitoring stock levels and notifying management of needs.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Resolved customer complaints effectively, promoting positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
Goodwill
03.2021 - 05.2022
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with inquiries and product selections, enhancing shopping experience.
- Stocked inventory.
- Trained new cashiers on operational protocols and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Bartender
Wrangler Bar & Grill
04.2017 - 01.2018
- Handled cash transactions accurately, contributing to balanced daily financial report.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant/ hygiene standard.
- Learned and followed local alcohol laws to keep restaurant compliant with regular
- Promoted specials daily, opening and closing the bar.
- Using the commercial dishwasher and washing all my own dishes.
- Busing tables, wiping down after each use.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Server
Ponderosa Brass Rail
04.2006 - 11.2015
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties.
- Welcomed costumers and provide a fun and friendly as well as safe work environment.
- During busy times I am able to mukti-task for extended periods of time and have the ability to stand on my feet for as klong as needed.
- Cleaned, stocked items, deep cleaning during slow hours
Education
No Degree - Paralegal Studies
Walla Walla Community College
Clarkston, WANo Degree - Nursing
LCSC
Lewiston, IDSkills
- Positive attitude, and great team worker
- Excellent Customer service
- POS system operation
- Cash handling
- Table management
- Staff training
- Food safety compliance
- Menu knowledge
- Multi-table service
- Time management
- Strong work ethic
- Communication skills
- Multitasking and organization
Timeline
Server
Riverside Lanes & Cafe
09.2022 - 11.2025
Cashier
Goodwill
03.2021 - 05.2022
Bartender
Wrangler Bar & Grill
04.2017 - 01.2018
Server
Ponderosa Brass Rail
04.2006 - 11.2015
No Degree - Paralegal Studies
Walla Walla Community College
No Degree - Nursing
LCSC