Summary
Overview
Work History
Education
Skills
Timeline
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Ashlyn Gibson

Pocatello,ID

Summary

Dynamic Branch Service Manager at Zions Bank with a proven track record in operations management and staff training. Enhanced customer satisfaction through effective problem resolution and risk management strategies. Recognized for improving financial reporting accuracy and fostering strong client relationships, driving branch performance and loyalty.

Overview

9
9
years of professional experience

Work History

Branch Service Manager

Zions Bank
03.2024 - Current
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Trained staff in bank products, operations procedures and successful sales strategies.
  • Built trusting relationships with members by offering sound financial advice and personalized service.
  • Processed customers' deposits, transfers and cash withdrawals.
  • Facilitated problem-solving sessions among team members, empowering them to address challenges independently as they arose.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Financial Services Officer

Idaho Central Credit Union
12.2021 - 03.2024
  • Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
  • Reduced loan delinquency rates through effective risk assessment and client relationship management.
  • Ensured smooth transactions by accurately processing loan applications, account openings, and various banking services requests.
  • Increased revenue by identifying cross-selling opportunities and promoting additional financial products to clients.
  • Delivered exceptional customer service through prompt response times, clear communication, and a thorough understanding of client objectives.
  • Raised branch efficiency by consistently meeting or exceeding monthly performance targets for loans, deposits, and other key metrics.
  • Strengthened compliance efforts by staying up-to-date on industry regulations and implementing appropriate internal controls.
  • Handled escalated client concerns diplomatically, finding satisfactory resolutions while adhering to company policies.
  • Completed comprehensive credit assessments to minimize potential losses from non-performing loans.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

Wildland Firefighter

US Forest Service
05.2016 - 12.2021
  • Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
  • Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
  • Enhanced wildfire containment by coordinating and executing strategic fireline construction.
  • Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
  • Optimized firefighter performance through active participation in daily physical training sessions designed to maintain endurance levels.
  • Established water supplies, connected hoses and directed water onto fires.
  • Mitigated environmental impact of wildfires by implementing soil erosion prevention techniques during fireline construction.
  • Maintained readiness for rapid response by ensuring timely completion of required training certifications and qualifications updates.
  • Supported incident management teams with accurate mapping, GPS tracking, and real-time information sharing.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.

Education

Bear Lake High School
Montpelier, ID

Skills

  • Staff training and development
  • Operations management
  • Employee development
  • Product training
  • Sales management
  • Branch security
  • Attention to detail
  • Critical thinking
  • Customer Due Diligence
  • Know your customer
  • Risk management
  • Fraud prevention
  • Regulations
  • Bank Secrecy

Timeline

Branch Service Manager

Zions Bank
03.2024 - Current

Financial Services Officer

Idaho Central Credit Union
12.2021 - 03.2024

Wildland Firefighter

US Forest Service
05.2016 - 12.2021

Bear Lake High School

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Ashlyn Gibson