Kasey Brumet
Caldwell
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Albertsons Grocery Store
02.2017 - 08.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Weight Master
Thresher Wheat
07.2013 - 01.2017
- Conducted thorough inspections of weigh-in stations, identifying potential issues before they impacted operations or safety.
- Assisted in training new staff on company policies, procedures, and equipment usage to ensure a seamless transition into their roles as Weight Masters.
- Ensured proper documentation for all transactions, resulting in improved record-keeping and compliance.
- Optimized workflow processes within the weigh station environment by evaluating current practices and making necessary adjustments as needed based on industry best practices.
Education
Diploma
Payette Highschool
Payette, ID05-2001
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Customer relations
- Employee scheduling
Timeline
Customer Service Supervisor
Albertsons Grocery Store
02.2017 - 08.2023
Weight Master
Thresher Wheat
07.2013 - 01.2017
Diploma
Payette Highschool
Similar Profiles
David VilledaDavid Villeda
SCAN COORDINATOR at Albertsons Grocery StoreSCAN COORDINATOR at Albertsons Grocery Store
Yolanda RiveraYolanda Rivera
Floral Department Manager at Albertsons Grocery StoreFloral Department Manager at Albertsons Grocery Store
Leeann GonzalezLeeann Gonzalez
Manager at Albertsons Grocery StoreManager at Albertsons Grocery Store
Ian RameyIan Ramey
Night Crew Stocker at Albertsons Grocery StoreNight Crew Stocker at Albertsons Grocery Store
Faith LambFaith Lamb
CNA at Copperas Hollow Nursing and RehabilitationCNA at Copperas Hollow Nursing and Rehabilitation