Aspen Dye
Boise
Summary
Transportation operations professional with experience in dispatch, scheduling, logistics coordination, and process management. Skilled in managing complex transportation needs, coordinating communication between drivers and customers, developing systems that improve operational visibility and efficiency. Experienced in fast-paced environments requiring critical decision-making, organization, and problem resolution.
Overview
11
11
years of professional experience
Work History
Transportation Dispatcher
Durham School Services
Boise, ID
10.2022 - Current
- Coordinated daily transportation schedules to optimize route efficiency and ensure timely student pickups.
- Monitored vehicle locations using GPS tracking systems, enhancing communication with drivers in real-time.
- Streamlined reporting processes for incident documentation, enhancing accuracy and accountability in operational records.
- Developed operational tracking systems and communication workflows to improve visibility across departments.
- Served as primary resource for specialized transportation software and scheduling systems
- Coordinated large-scale transportation events involving dozens of vehicles and drivers.
Delivery Driver
Tree City Transport
Boise, ID
11.2020 - 10.2022
- Delivered packages efficiently, ensuring timely arrival at destinations.
- Maintained accurate records of deliveries and inventory management.
- Operated delivery vehicles while adhering to safety regulations and traffic laws.
- Conducted vehicle inspections and basic maintenance to ensure operational readiness.
Office Manager
Super Saver Cards
Boise, ID
01.2019 - 07.2020
- Oversaw daily office operations, ensuring efficient workflow and productivity.
- Trained new employees on administrative procedures and company protocols.
- Led initiatives for process improvement, increasing team performance and morale.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Technical Support Representative
Teleperformance USA
Boise, ID
01.2017 - 11.2018
- Provided technical assistance to customers via phone and email, resolving issues efficiently.
- Utilized troubleshooting tools to diagnose and resolve software and hardware problems for clients.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Bank Teller
Ireland Bank
Pocatello, ID
06.2015 - 12.2016
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
- Assisted clients with account inquiries, fostering positive relationships and enhancing customer satisfaction.
- Resolved customer issues promptly, demonstrating problem-solving skills and commitment to service excellence.
- Maintained cash drawer integrity through regular reconciliation and adherence to security protocols.
Education
High School Diploma -
Skyline High School
Idaho Falls06-2012
Skills
- Conflict resolution techniques
- Documentation and paperwork
- Dispatch software
- Oral and written communications
- Critical Decision-making
- Continuous improvement initiatives
- Telephone etiquette
- Industry-specific software
- Dispatch of drivers
Timeline
Transportation Dispatcher
Durham School Services
10.2022 - Current
Delivery Driver
Tree City Transport
11.2020 - 10.2022
Office Manager
Super Saver Cards
01.2019 - 07.2020
Technical Support Representative
Teleperformance USA
01.2017 - 11.2018
Bank Teller
Ireland Bank
06.2015 - 12.2016
High School Diploma -
Skyline High School