Assyifa A Fernendes
Hospital Director
Jakarta
Summary
I have experience as a Manager of Medical Services and Support, and subsequently
served as a Director the Private Hospitals in Jakarta. I increased the hospitals income from its previous income, I was involved
in transforming the hospital into a Covid Reference Hospital during the pandemic and
received the PPKM Award in March 2023 for the best Covid-19 management performance
in the Java - Bali region.
I am capable of working collaboratively to build a solid team to achieve the Hospital's
vision, adapting to the organizational culture and systems within the Hospital, and
possessing effective time management skills to complete tasks quickly and efficiently
Overview
5
5
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
Work History
Hospital Director
Metro Hospitals Group
Kebon Jeruk, Jakarta
10.2024 - Current
- Managed HR-related responsibilities in compliance with state and federal law.
- Fostered interdisciplinary collaboration among medical departments, resulting in improved coordination of patient care across disciplines.
- Managed relations with payers and providers to generate high reimbursement and low denial rates.
- Championed patient-centered care initiatives, leading to increased patient satisfaction ratings and positive feedback from stakeholders.
- Streamlined hospital operations by conducting regular audits and identifying areas for process improvement.
- Increased staff retention through the implementation of targeted professional development and mentoring programs.
- Developed strategic partnerships with community organizations to promote health initiatives and increase awareness of hospital services.
- Managed financial resources effectively, maintaining a balanced budget and ensuring adequate funding for essential services.
Hospital Director
Petukangan Hospital
Jakarta, Jakarta
07.2022 - 12.2023
- Operating the hospital's operations in accordance with legal regulations.
- Creating the Hospital Work and Budget Plan (RKA).
- Following up on all reports from external audit examinations.
- Establishing strategic proposals for the Hospital's development based on knowledge assisted by management.
- Ensuring overall progress, sustainability, finances, and operations of the Hospital.
- Assuming responsibility for strategic decision-making within the Hospital.
- Executing, interpreting the desires and directives of the Hospital owner, and integrating personal ideas into Hospital operations.
- Ready and capable of addressing and resolving significant issues arising in Hospital management.
Medical Service And Ancillary Service
Petukangan Hospital
Jakarta, Jakarta
01.2021 - 07.2022
- Managing, developing, and enhancing medical services and quality in hospitals.
- Mobilizing, coordinating, and evaluating medical services in hospitals.
- Providing proposals to the director for hospital quality control, and together with the director, providing accountability reports for hospital medical services.
Casemix (Internal Verification)
Adnaan WD Hospital
Payakumbuh, West Sumatra
10.2019 - 01.2020
- Coordinating with service units/providers/attending physicians for quality control and cost control.
- Ensuring compliance with guidelines/worksheets/PPK/CP.
- Resolving claim files that do not comply with revision disputes.
Education
Master of Hospital Administration Management -
Esa Unggul University
Jakarta, Indonesia 03.2020 - 11.2023
Bachelor of Medicine -
Ukrida University
Jakarta, Indonesia 07.2011 - 08.2017
Skills
- Leadership
- Patient safety
- Quality improvement
- Operations management
- Healthcare administration
- Time Management
- Communication Skills
- Teamwork
- Analytical Thinking
- Open-mindedness
Certification
Workshop Strategy to Develop Innovation in The Quality of Health Service
Timeline
Implementation of Patient and Family Rights and Application of Patient Safety Goals in the Accreditation Standards of the Ministry of Health of the Republic of Indonesia for Hospitals
06-2025
Hospital Director
Metro Hospitals Group
10.2024 - Current
Workshop Strategy to Develop Innovation in The Quality of Health Service
07-2024
Hospital Director
Petukangan Hospital
07.2022 - 12.2023
Implementation of AKP, PP, PAP, PAB Standards to Support Patient-Centered Care in Accordance with the Accreditation Standards of the Ministry of Health of the Republic of Indonesia
05-2022
Implementation of Anesthesia and Surgical Services (PAB) in Accordance with Hospital Accreditation Standards
04-2022
Manuscript Guidelines for SNARS Accreditation Document Edition 1.1
12-2021
Medical Service And Ancillary Service
Petukangan Hospital
01.2021 - 07.2022
Master of Hospital Administration Management -
Esa Unggul University
03.2020 - 11.2023
Casemix (Internal Verification)
Adnaan WD Hospital
10.2019 - 01.2020
Bachelor of Medicine -
Ukrida University
07.2011 - 08.2017
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