Astley Thielsa
Vice President/Senior Vice President
Bintaro
Summary
Adept at various aspects related to operational/project Manager based on the organizational policies and procedures. Ensure seamless operations by implementing good corporate service and Knowing Your Customer (KYC). Proven ability in managing Team Building by Maintain effective Communication, Risk Awareness and Relationship with stakeholders. Proven Exposed as project manager Cash Management to dealing with customer, by identify, determine, and presenting project plan and product inform of customer to ensure customer expectation are being met and obtain additional cross sell for balance and transaction. Proficient in FX and Corporate Treasury product by contributing as project Coordinator migrated system. Implement Time management solutions and clearances in coordination with stakeholders. Adroit in end-to-end management of Treasury operation and Treasury sales trading. Result-oriented leader and team player with team building and performance management skills. Analytical and problem solver, pioneering internal & external communications; and ability to train, supervise, support, develop and guide talents.
Overview
28
28
years of professional experience
3
3
Certifications
1
1
Language
Work History
Director, Client Service Specialist Account Management - Transaction Banking Indonesia
Standard Chartered Bank
01.2023 - 11.2025
- Strong foundation in Cash management products knowledge, such as (FX, Payments, Liquidity management, fiduciary services)
- In-depth and broad technical understanding of end-to-end client and trade life cycles in the cash management space.
- Ability to plan proactive service initiatives, such as Client Service Plan, in a coordinated fashion with RMs and Global Account Managers.
- Strong ability to multitask and apply focus on high-value client relationships by providing value-added services to top-tier clients, such as service calls, client visits, and issue tracking.
- Escalation point of contact for TB clients, such as Regional/Global Corporates, operational-related issues.
- Proactive, effective engagement of Clients, including internal stakeholders, to uphold the roles and responsibilities and be accountable to deliver the highest quality client service standards.
- Understanding of the CCIB and TB business strategy and leadership expectations, ensuring client servicing standards are met or exceeded.
- Act as the point of escalation for critical client issues, mitigating unnecessary TB Sales/RM involvement wherever possible.
- Exercise appropriate judgement on escalation items and engage the relevant internal stakeholders to resolve locally or escalate centrally for thematic, organizational issues beyond the scope of country resolution.
- Ensure thematic country client issues are appropriately captured and are raised to the relevant client experience forums or escalated to the regional Client Service Forum for effective resolution.
- Appetite for stretched assignments such as relevant ad hoc projects and strategic initiatives, working together with the regional teams to extend expertise and collaboration to achieve successful outcomes for clients.
- Ensure that portfolio hygiene, Risk Management and Group Values and Code of Conduct standards are being adhered to.
- Identify, escalate, mitigate and resolve any risk, conduct and compliance issues within the remit of the TB Client Service Manager Head's responsibilities.
- Be aware of/fully compliant with the TB operational risk and governance framework.
- Uphold good conduct - ensure full compliance with regulations, policies, and procedures. Prevent data leakages and regulatory breaches caused by a lack of knowledge.
FX Trading and Sales Assistant FICC Dept
Bank of America Merrill Lynch NA
05.2021 - 05.2022
- Performance of complex administrative activities, which may include regulatory reviews, account distributions, and Client’s KYC monitoring
- Played a key role in Corporate Client trade booking and trade control
- Performance in marketing event team for supporting logistic around Client event
- Performance Market Business Review for Internal and external stakeholders
- Assisting clients with inquiries on the trading platforms, products, onboarding, and funding procedures by setting up Pricing, for quote and execute FX Transaction (spot, FWD, Bond transaction for Internal and External clients)
- Helping prospective clients with their enquiries and increasing the number of new live trading accounts.
- Managing Operational risk by monitoring client trades and working proactively with clients to ensure their expectations are being met and comply with regulatory
- Monitoring FX Supporting document from client is valid, adhering to onshore FX Regulations.
- Partnering with the Treasury operation to investigate any discrepancies in FX trades with clients and find the best solution
- Proactively anticipate to provide account management, inquiries, and general analysis for client requests.
- Consistent follow-up with clients via phone calls or emails through the client activation process
- Participate in the company’s marketing activities and promotional campaigns for customer acquisition and conversion
- Stay informed about the financial markets to spot trends, look for new opportunities, and establish credibility with our clients by understanding their requirements
- Retain existing clients and enhance the Trade/Forex business
- Initiate negotiation by following up with the client to complete the process of ISDA and CSA agreement and other documents for account opening
International Project Coordinator for Treasury Operation Dept
Bank of America Merrill Lynch NA
06.2019 - 12.2020
- Leading as Project Coordinator for Migrating system at Treasury Operation Department Bank of America Merrill Lynch NA Jakarta from manual transaction inputted to Automated system
- Completed Automated Migration system for Interbank transaction at TSY OPS Dept
- Assisting new trade capture and Desk support affirmation (Forex and Money market transactions)
- Checking electronic client confirmation and affirmation
- Preparing and executing Cash Payments or receipts for settlement processing.
- Reconciling all FX trades and the last position in the system by the end of the day.
- Checking the completeness of FX transactions to comply with internal and external rules and regulations.
- Set up for preparing the LHBU report
- Confirming by the end of the day for Head Tsy Ops for client confirmation and metrics
- Assisted in settlement transaction for FX reporting and Data Analytics
- Set up for SISMONTAVAR Report to Bank Indonesia before the cut-off time for every different inputted interbank transaction against the Bloomberg Source.
Project Implementation Manager for Global Liquidity and Cash MGT Dept
PT Bank HSBC Indonesia
02.2012 - 04.2017
- Played key role as “Project Manager” for Cash and management product by deliver profitable for Global Liquidity and Cash Management Department in terms of handling basic and intermediate case client that around 50 until 70 client in years.
- As Part of Team member delivering HSBC winning twice in row for “Euro Money” survey compete with other Bank
- Collecting the highest and most satisfactory service excellence Survey from client by delivering a good service and maintain relationship before and post the implementation process of Cash management product to GLCM implementation teams
- As a ‘Project Manager’ implementation for cash and management product be able to maintain time management for every case under project management time framing (mostly for Basic and Intermediate case project like Automated Internet banking and Host to Host Channel)
- Played key role to assisting Integration system for Cash Management product HSBC with Bank Ekonomi Rahardja to elaborate become PT Bank HSBC Indonesia
- Played Key Role as Project Manager Cash Management Product HSBC, to replacing E-tax payment to Bill Payment services menu (MPNGEN 2) in HSBC-net system and delivery how to utilize to HSBC Stakeholders.
- As Project Manager Establish and delivery Excel mapper tools to facilitating File upload payment to vendor and salary payment to HSBC clients
- As “Project Manager” Hsbc net, obtaining the ability to introduce and implement Cash management product for client (Payment, Liquidity, and Collection)
- Working closely with internal stakeholders: Regional, integration, Sales, Client service, Cash Product, Relationship Manager teams to provide a smooth client onboarding experience process, and meet client expectations
- Maintaining Relationship post implementation process with client, to retain/penetrate, grow existing wallet through cross-sell new Cash management products/services, and deliver solution
- Assisting and maintaining the requirement Document for opening new client accounts and KYC checking to ensure all new clients comply with the Group standard and in line with Regulatory requirements.
- Participating in the SBC Euro Money survey every year to collect client votes for service and product excellence
- Reporting to the Head and the Regional office Division for the E-channel update program and the progress of each client
- Executing Stringent monitoring across key aspects of Client service and Implementation teams, which include portfolio/revenue, service level extended to clients, and adherence to regional/global framework as per the target Operating model.
Officer Corporate and Financial Institution TSY OPS Dept
PT Bank HSBC Indonesia
03.2005 - 02.2012
- Completed Automated Migration system for Corporate, Interbank and Financial Institution transaction at TSY Operation Dept
- Analyzing Credit Limit for each corporate customer transaction
- Maintaining settlement of Forex, Bonds, derivatives, and options
- Maintaining the daily cash flow of corporate transactions
- Ensuring all settlement deals of corporate and interbank accordance with Group Standard and in line with Local Regulatory minimize regulatory sanctions and Penalties
- Checking all client supporting documents for the proceeding transaction and payment
- Enhancing Bank profitability through cross-selling Global Market products and services by coordinating with Front office teams to ensure they input promptly and accurately against Telex/Reuters
- Inputting RTGS or SWIFT payment to cover the value of today's transaction
- Checking incoming IDR to cover FX, Money market, and derivative transactions based on the T24 report list
- Check the USD incoming and outgoing funds based on the Receiving and paying list against the USD nostro account
- Reconcile for incoming and outgoing RTGS, and outgoing SWIFT
Senior Staff Confirmation Corporate, Interbank and FI client at TSY OPS Dept
PT Bank HSBC Indonesia
03.2001 - 02.2005
- Monitoring and matching all TSY OPS deals within the treat system
- Taking up bonds from Coupon payments
- Processing payment for settlement based on the maturity basis to ensure all TSY transaction has sufficient funds, complete supporting documents, and accurate data
- Checking blotters between the settlement system and the front office data
- Maintaining Security Master for Derivative Transaction
- Preparing and sending Deal confirmation to each counterparty, through SWIFT – MT 300, MT 320
Supervisor and Lead Documentation Data Client at TSY OPS Dept
PT Bank HSBC Indonesia
03.2000 - 02.2001
- Analyze all foreign exchange for interbank, corporate, Bond, option, and Money market transactions
- Monitoring confirmation letter for TSY Ops transaction, coordinate with RM and front office teams
- Review outstanding confirmation for the Mark to market transaction
- Monitoring and matching all TSY OPS deals in the treatment system
- Take up the bond for the Coupon payment
- Processing payment for settlement based on a maturity basis to ensure all TSY transaction has sufficient funds, complete supporting document and accurate data
- Checking the blotter between the settlement system against the front office data
- Maintaining the Security Master for Derivative Transactions
- Preparing and sending Deal confirmation to each counterparties, through SWIFT – MT 300, MT 320
- Handling all FX Foreign Exchange documentation
- Preparing Daily Report, Credit Limit, Corporate, and Interbank deals
- Preparing Daily report onshore and offshore for Money Market transactions for placement and borrowing to resident/non-bank
- Monitoring Daily cash flow and Net open position from the front office teams
- Preparing Daily Report for Standard Settlement Instruction
- Monitoring Derivative options for short and Long position transactions
- Maintaining position for Option call and Put transaction
- Maintaining the Data Query report of customers for Liquidation and settlement risk
Senior Staff Accounting for Consumer Product
PT. BFI Finance Indonesia, Tbk
06.1997 - 03.2000
- Controlling Consolidation Report for Consumer Finance branches on a daily and monthly basis
- Controlling and maintaining the Head Office Accounting and Financial Statement report
- Preparing past due report for Consumer Finance Requirement every month
- Maintaining and supporting the Data entry system for every branch
- Reviewing branches' reconciliation reports for BI reports every month
Education
Master Business of Administration - Strategic Management
University of Gadjah Mada
Jakarta01-2009
Skills
Strategy Planning
Operations Team
Project Manager
Cash Management and Implementation
Operation and Client services
Treasury product and services
Accounting
Business Development
Key Account Management
Team Leadership
Certification
Trainings
Timeline
Director, Client Service Specialist Account Management - Transaction Banking Indonesia
Standard Chartered Bank
01.2023 - 11.2025
FX Trading and Sales Assistant FICC Dept
Bank of America Merrill Lynch NA
05.2021 - 05.2022
International Project Coordinator for Treasury Operation Dept
Bank of America Merrill Lynch NA
06.2019 - 12.2020
Project Implementation Manager for Global Liquidity and Cash MGT Dept
PT Bank HSBC Indonesia
02.2012 - 04.2017
Officer Corporate and Financial Institution TSY OPS Dept
PT Bank HSBC Indonesia
03.2005 - 02.2012
Senior Staff Confirmation Corporate, Interbank and FI client at TSY OPS Dept
PT Bank HSBC Indonesia
03.2001 - 02.2005
Supervisor and Lead Documentation Data Client at TSY OPS Dept
PT Bank HSBC Indonesia
03.2000 - 02.2001
Senior Staff Accounting for Consumer Product
PT. BFI Finance Indonesia, Tbk
06.1997 - 03.2000
Master Business of Administration - Strategic Management
University of Gadjah Mada
Vice President/Senior Vice President
Senior Manager professional with over 20 years of experience across diverse organizations. Exposed to Operational/Treasury Operation/Treasury Sales/Cash Management/Project Manager, Client Services/Operation and Accounting. Seeking challenging assignments as Vice President/Senior Vice President to utilize acquired skills in accomplishing organizational growth objectives.